Remote French Customer Advisor – Video Game Brand

Foundever; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading customer experience company in Nouvelle-Aquitaine is looking for a Customer Service Specialist. The ideal candidate will have proficiency in French and intermediate English, along with strong communication skills and previous experience in customer service. Responsibilities include responding to customer inquiries, maintaining technical knowledge of products, and ensuring accurate log-keeping. This role offers competitive wages, private healthcare, and opportunities for professional development.

Prestations

Competitive wages and stability

Private healthcare insurance

Monthly performance-based bonuses

Continuous learning and development opportunities

Qualifications

• Previous experience in Customer Service preferred.
• A calm, cool and level-headed attitude in every situation.
• Ability to work under pressure to achieve deadlines.

Responsabilités

• Respond efficiently and effectively to all customers’ enquiries.
• Develop and maintain a full technical knowledge of the client’s products.
• Accurately log all calls in line with procedures.

Connaissances

Proficient level of French (C1)

Intermediate level of English (B1)

Impeccable communication skills

Excellent self-organizing skills

Proactive approach

Ability to adapt to changing environments

Outils

Microsoft Office Pack (Word, Excel)

Description du poste

A leading customer experience company in Nouvelle-Aquitaine is looking for a Customer Service Specialist. The ideal candidate will have proficiency in French and intermediate English, along with strong communication skills and previous experience in customer service. Responsibilities include responding to customer inquiries, maintaining technical knowledge of products, and ensuring accurate log-keeping. This role offers competitive wages, private healthcare, and opportunities for professional development.