Mid-Market Customer Success Manager

Cyber Search Ltd; Paris; Hybride; EUR 45 000 - 50 000; Plein temps

Résumé du poste

A global eCommerce leader based in Paris is seeking a Mid-Market Customer Success Manager. The role involves managing client relationships, analysing data for insights, and supporting the growth of a European client base. Ideal candidates are graduates with strong analytical skills and fluency in French and English. This position offers hybrid working, exposure to major retail brands, and significant growth opportunities.

Prestations

Hands-on training and mentoring

ClassPass and lifestyle benefits

Travel opportunities to London HQ

Qualifications

• Up to 1 year of experience in Customer Success or similar roles.
• Confident in interpreting and presenting data.
• Highly organised and proactive.

Responsabilités

• Act as the main point of contact for mid-market clients.
• Analyse client data and performance trends.
• Identify opportunities to upsell or cross-sell.
• Prepare and present client performance reviews.

Connaissances

Fluent in French

Fluent in English

Strong numerical and analytical skills

Excellent communication

Commercial curiosity in eCommerce

Formation

Degree from a top-tier university in Mathematics, Economics, or a related discipline

Description du poste

Mid-Market Customer Success Manager (French/English/Swedish)
Location: Paris (Hybrid 3 days office / 2 remote)
Salary: 45,00050,000 basic | 60,000 OTE

About the Company

Our client is a global leader in cross-border eCommerce, helping major retail brands expand into new international markets. Their platform simplifies global selling combining localisation, logistics, payments, and analytics to deliver seamless, localised shopping experiences in over 200 destinations worldwide.

The Opportunity

We’re hiring a Mid-Market Customer Success Manager to join the Paris team and support the ongoing success of their European client base.

This is a fantastic opportunity for an ambitious graduate or early-career professional from a top university, ideally with a background in Mathematics, Economics, or Similar, whos eager to build a commercial career in the global eCommerce space.

You’ll manage relationships with a portfolio of key clients, using data-driven insights to improve performance, drive growth, and deliver real business impact.

Fluency in French and English is essential, with Swedish a strong advantage.

Key Responsibilities

• Act as the main point of contact for a portfolio of mid-market clients, ensuring excellent communication and support.
• Analyse client data, KPIs, and performance trends to deliver actionable insights and recommendations.
• Build strong relationships with client stakeholders, including senior management.
• Identify opportunities to upsell or cross-sell new solutions.
• Prepare and present client performance reviews (QBRs) and reports.
• Collaborate with internal teams to ensure seamless delivery of service and solutions.
• Proactively flag risks and identify areas for improvement.

About You

• Degree from a top-tier university in Mathematics, Economics, or a related discipline.
• Up to 1 year of experience in Customer Success, Account Management, or a client-facing commercial role (internships included).
• Fluent in French and English (Swedish a plus).
• Strong numerical and analytical mindset confident interpreting and presenting data.
• Excellent communicator, both written and verbal.
• Commercially curious with a genuine interest in eCommerce and technology.
• Highly organised, proactive, and comfortable managing multiple priorities.

Why Apply

This is an exceptional opportunity to kick‑start your career with a global eCommerce powerhouse. You'll benefit from:

• Direct exposure to global retail brands.
• Hands‑on training and mentoring.
• Hybrid working (2 days remote).
• Central Paris office with ClassPass and lifestyle benefits.
• Travel opportunities, including visits to the London HQ.

If you're a commercially minded graduate looking for a fast‑track into Customer Success, this role offers real scope for growth and progression.