Marketing Manager Customer Engagement

Qonto; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading finance workspace company in Paris is seeking a Marketing Manager for Customer Engagement to enhance the experience of its French customers. This role will focus on driving customer activation, engagement, and upsell opportunities, leveraging the existing customer base to increase revenue. The ideal candidate has experience in marketing, customer relationship management, and cross-functional project coordination, contributing to creating personalized experiences and optimizing referral programs.

Prestations

Competitive salary package

Meal vouchers

Public transportation reimbursement

Great health insurance

Mental health support initiatives

Childcare benefits

Dynamic career track

Monthly team events

Qualifications

• Experience in customer-facing roles or sales.
• Proficient in multi-channel marketing and CRM.
• Strong writing and creativity skills.

Responsabilités

• Build tailored customer experiences by industry.
• Design and execute personalized marketing initiatives.
• Manage and enhance the referral program.
• Coordinate marketing initiatives across multiple teams.

Connaissances

Customer Experience mindset

Product storytelling

Marketing campaign execution

Cross-functional project management

Referral program management

Description du poste

Mission

Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.

Journey

Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!

Values

Customer focus | Prioritize customers in everything you do; Ownership | Own your part, get things done; Teamwork | Make (team)work easy; Mastery | Continuously raise the bar; Integrity | Always do what’s right, and respect people.

Beliefs

At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

Job Mission

Join us as a Marketing Manager Customer Engagement, to build and coordinate the complete French customer experience from day 1, driving activation, engagement, upsell, and word-of-mouth growth. You'll be the first hire dedicated to our 600,000 satisfied French customers, transforming how we leverage our existing customer base to increase revenue and create a snowball effect of referrals.

Impact

As the Marketing Manager Customer Engagement, you will work closely with Delphine, our Head of Marketing, and coordinate across Product, CRM, and Customer Experience teams to create personalized marketing experiences that turn satisfied customers into loyal advocates and revenue drivers.

Responsibilities

• Build tailored customer experiences by industry to improve product adoption and drive upsell opportunities within our customer base while activating different levers.
• Design and execute personalized experience across email, push notifications, and in-app banners to increase average revenue per customer through targeted upsell and cross‑sell initiatives.
• Use the community and events strategy to engage existing customers and differentiate Qonto from competitors in the French market.
• Enhance and manage our referral program to reward customer loyalty more effectively and amplify word‑of‑mouth acquisition from our satisfied customer base.
• Coordinate with multiple product streams, CRM teams, and customer experience teams (events, communities) to prioritize marketing initiatives and ensure seamless customer touchpoints across all channels.

What you can expect

• Market Context: You'll be building a completely new function focused on our French solopreneur customers, with the opportunity to create strategies from scratch and directly impact revenue growth through existing customer engagement.
• Team Collaboration: Work closely with Product, CRM, Customer Experience, Events, and Content teams in a highly cross‑functional environment where your initiatives will touch multiple product streams and customer touchpoints.
• Methodologies: We value structured approaches to customer engagement, using data‑driven personalization and industry‑specific segmentation to create meaningful customer experiences that drive both satisfaction and revenue.
• Impact Measurement: Focus on measurable outcomes, including average revenue per customer (ARPA), referral conversion rates, feature adoption by industry segment, and customer engagement metrics.

About your future manager / Head of

Delphine values autonomy and drive in her team members, encouraging hands‑on approaches, including writing campaigns and managing projects independently. She supports professional growth by fostering creativity and maintaining close client contact to inform strategy. With her background in marketing and customer engagement, Delphine brings strategic vision while giving you the freedom to build and execute your own initiatives in this new role.

About You

• Customer Experience / Sales mindset: You ideally have experience in customer‑facing roles or sales, with a strong ability to proactively engage with clients and gather insights through direct communication.
• Well‑rounded Product/ creativity profile: You can simplify a product complexity, craft strong narratives, and engage customers in emails with your writing, and in videos with your creativity.
• Marketing / CRM Experience: You excel at designing and executing multi‑channel customer lifecycle campaigns, with hands‑on experience in email marketing, push notifications, and in‑app messaging automation to drive revenue growth from existing customers.
• Cross‑functional Project Management: You have successfully coordinated complex projects across multiple teams (Product, CRM, Customer Experience) and can prioritize competing initiatives while maintaining strong stakeholder relationships.
• Referral/Loyalty Program Management: Cherry on the cake: you have built or optimized referral programs, understanding the mechanics of incentive design, fraud prevention, and measuring referral loop effectiveness.

Perks

• A tailor‑made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
• Offices in Paris, Berlin, Milan, Barcelona, and Belgrade.
• Competitive salary package.
• Meal vouchers.
• Public transportation reimbursement (part or global).
• A great health insurance (depending on the country).
• Employee well‑being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities.
• A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners.
• Monthly team events.

Our hiring process

• Interviews with your Talent Acquisition Manager and future managers.
• A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be like.

Find more information about our interview process on our careers website.

On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞

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