Logistic & customer business support coordinator

Oticon Medical; Nice; Hybride; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading medical device company in France is seeking a Logistics & Customer Service Coordinator to enhance customer satisfaction through effective management of distribution partner relationships. Key responsibilities include order processing, managing product returns, and supporting continuous improvement initiatives. Candidates should possess a Bachelor's degree and 3-5 years of customer service experience. This permanent contract offers flexible working hours and occasional remote work opportunities.

Prestations

Flexible working hours

Occasional remote work possible

Qualifications

• 3–5 years of experience in customer-facing commercial or customer service roles.
• Good understanding of logistics flows and international trade rules.
• Rigorous, well-organized, and able to manage priorities effectively.

Responsabilités

• Manage customer service activities related to distribution partners.
• Ensure accurate order processing in the ERP system.
• Issue customer invoices and prepare shipping documentation.
• Develop and maintain KPIs and dashboards for monitoring.

Connaissances

Customer service mindset

Team spirit

Logistics understanding

Fluency in English

Proficiency in Microsoft Office

Formation

Bachelor’s or Master’s degree in Business or Logistics

Outils

ERP systems

Business Central

Description du poste

Would you like to contribute to improving the quality of life of people with hearing loss?

At Oticon/ITSA Medical, we develop, produce, and market bone-anchored hearing systems. At our site in Vallauris (Sophia Antipolis), in the south of France, we specialize in the production of active implantable Class III medical devices and will soon manage the worldwide distribution of the company’s full product portfolio. The site also hosts an R&D team and the French sales organization.

Position overview

The Logistics & Customer Service Coordinator is responsible for managing customer service activities related to Oticon/ITSA Medical’s distribution partners. You will act as a key interface between distribution partners, the Supply Chain team, and internal distribution and logistics teams.

You report to the Supply Chain and Production Director.

Key Responsibilities

Customer & Partner Management

• Build and maintain long-term relationships with distributors and subsidiaries through regular communication.
• Develop strong knowledge of products, processes, and systems to efficiently support partners.
• Contribute to improvement initiatives and projects to enhance partner satisfaction.
• Support customer complaint management in coordination with internal stakeholders.

Order & Logistics Management

• Ensure accurate order processing in the ERP system (Business Central), including order review, entry for non-integrated customers, and delivery confirmation.
• Identify product requirements and coordinate supply with the Supply Chain team.
• Prepare orders and monitor deliveries in collaboration with logistics partners.
• Track and analyze sales performance and product returns against defined objectives.

Billing, Returns & Compliance

• Issue customer invoices and prepare all required shipping and customs documentation for international deliveries.
• Manage product returns in accordance with the Medical BAHS return policy, including return categorization, credit notes, and processing fee invoices.
• Ensure compliance with pricing policies, trade regulations, and traceability requirements.
• Support the resolution of customer billing and commercial disputes.

Performance, Processes & Continuous Improvement

• Develop and maintain KPIs, dashboards, and activity tracking tools.
• Implement corrective and preventive actions related to service issues and complaints.
• Create, update, and ensure compliance with customer service and logistics procedures.
• Contribute to cross-functional projects and continuous process improvement initiatives.

Profile

• Bachelor’s or Master’s degree in Business, Logistics, or a related field (Bac+4/5), or equivalent professional experience.
• 3–5 years of experience in customer-facing commercial or customer service roles.
• Fluent in English (written and spoken); additional languages are a plus.
• Good understanding of logistics flows, international trade rules, and business processes (Incoterms, payment methods, etc.).
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and ERP systems, ideally Business Central.
• Rigorous, well‑organized, and able to manage priorities effectively.
• Strong customer service mindset, team spirit, and ability to work cross‑functionally.
• Comfortable working in project mode and contributing to continuous improvement initiatives.

39 hours per week

Flexible working hours

Occasional remote work possible

Employment type: Permanent contract