IT Support Technician

ATG Europe; Paris; Sur place; EUR 40 000 - 50 000; Plein temps

Résumé du poste

An international technology company is seeking an IT Support Technician for the European Space Agency's HQ in Paris. This temporary role requires providing first and second line support for Windows and Apple devices, managing user requests, and performing inventory tasks. The ideal candidate will have at least 5 years of experience, a relevant vocational training or degree, and fluency in English. This position demands a proactive and customer-focused mindset, with flexibility for occasional after-hours work.

Qualifications

• Vocational training in Information Technology or related field.
• Bachelor’s Degree in IT is an asset.
• 5+ years of relevant work experience.
• Experience supporting Windows and Mac devices.

Responsabilités

• Provide first and second line IT support.
• Log and follow up on user requests efficiently.
• Assist in inventory management.
• Communicate installation and recovery status to users.

Connaissances

Windows OS support

Mac OS support

Network troubleshooting

Customer service

O365 experience

Inventory/asset management

Problem-solving skills

Formation

Vocational training in Information Technology

Bachelor’s Degree in Information Technology

Outils

SAP

Adobe

MS Office

Description du poste

We are looking for an IT Support Technician on behalf of the European Space Agency (ESA) for their HQ located in Paris, France. Please be aware that this is a temporary sick-leave cover position for a period of 6 months. The position also requires full on-site support.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at the interview stage).

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.

Responsibilities

• Provide first and second line support (for users working on location and/or remotely) for Windows and Apple devices;
• Evaluate, categorize, and log users' requests, and proactively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PCs/laptops) as well as maintenance and replacement of existing workstations and other systems such as mobile devices and printers;
• Maintain, update, and integrate Knowledge Base DB, procedures and working instructions;
• Assist and advise the user community in the technical and functional use of the Client’s Corporate services and applications;
• Perform inventory/asset management and reporting;
• Communicate with end-users on call status, installations, relocations, and recovery of equipment;
• Perform any other tasks necessary.

Qualifications

• Vocational training in Information Technology or similar subject;
• ABachelor’s Degree in Information Technology or a similar subject is a strong asset;
• At least 5 years of relevant work experience;
• Experience in providing support to Windows OS and Mac OS based client devices;
• Experience with reporting on, configuring and troubleshooting of networks, local printing facilities, mobile phones and smartphones;
• Experience with first line networking (LAN, WiFi);
• Exposure to approved client applications (i.e., SAP, Adobe, MS Office, Encryption tools, etc.);
• Experience in O365 is a strong asset;
• Work experience in an international environment is an asset;
• Proactive and customer-focused mind-set with a courteous and respectful approach is a must;
• Excellent communicator with friendly attitude and active listening skills;
• Flexible, enthusiastic, and empathetic person with willingness to collaborate with others on different tasks and also occasionally work outside of regular working hours to respond to operational needs;
• Able to work both autonomously and in a team;
• Logical thinking, desire to learn and continuously develop;
• Candidates must be eligible to work in the EU;
• Fluency in English (both written and spoken).

Please ensure that your CV clearly explains how you meet the mandatory requirements. If it doesn’t align completely with the essential criteria, it could result in rejection.

Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.