IT Support Engineer, IT Services

Amazon Europe Core - FR - D21; Clichy; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading global e-commerce company in Clichy is looking for an ITS Support Engineer. This role involves providing hands-on technical support, troubleshooting issues, and ensuring minimal downtime for corporate employees. The candidate must have a strong understanding of IT systems, proven experience in troubleshooting, and excellent communication skills. The company values diversity and encourages applicants from all backgrounds. This position offers opportunities for career growth and development in a collaborative IT environment.

Prestations

Full range of employee benefits

Mentorship and career growth opportunities

Qualifications

• Proven experience troubleshooting technical systems and providing support.
• Ability to manage and optimize Windows Server services.
• Experience in maintaining network protocols and security.

Responsabilités

• Deliver on-site technical support and resolve issues.
• Provide on-call assistance for high-severity incidents.
• Participate in improvement projects and manage IT asset inventory.

Connaissances

Troubleshooting technical systems

Installation and fault finding

Technical support and network administration

Managing Microsoft Windows Server

Network protocols (DNS/DHCP/TCP)

Windows and Linux OS

Large-scale networking experience

Formation

High school or equivalent diploma

Description du poste

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees, providing seamless end-to-end services and frictionless on-site technical support to ensure productivity remains secure and uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable, and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues, implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape, implementing solutions that fit their needs.

Key job responsibilities

• Deliver on-site, high quality, hands‑on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
• Provide on‑call support for high‑severity incidents and act as an escalation point of contact for the team
• Assist with activities to triage and resolve system or network outages to reduce downtime
• Understand and execute change management activities in a high‑availability environment
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
• Effectively manage and oversee IT asset inventories
• Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions

A day in the life

If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill‑sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

About the team

Our IT Services team is a dynamic and diverse group of passionate problem‑solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture

Here at Amazon, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge‑sharing, and career‑advancing resources, helping you develop into a better‑rounded professional.

BASIC QUALIFICATIONS

• Experience troubleshooting and debugging technical systems
• Experience in troubleshooting installation, fault finding, and repairs
• Experience in technical support, or experience in networking administration and troubleshooting and experience deploying, managing, and optimizing Microsoft Windows Server
• Experience in network protocols like DNS/DHCP/TCP, or experience in managing and troubleshooting network and experience in web security
• Experience with Windows and Linux operating systems
• Experience working in a large‑scale networking environment
• High school or equivalent diploma

PREFERRED QUALIFICATIONS

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi‑user high‑availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma

Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifiée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.