IT Agent LAO Service Desk (English/Portuguese)

Kimberly Clark; Paris; Hybride; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A global personal care company in Paris is seeking an IT Agent to provide first-level support for hardware and networks. This role requires at least one year of experience in IT support and fluency in both English and Portuguese. The successful candidate will log and resolve incidents, collaborate with other teams, and uphold service standards in a hybrid work environment. This position offers flexible scheduling from Tuesday to Saturday or Sunday to Thursday.

Qualifications

• At least 1 year in IT Help Desk, Call Center, or Customer Service.
• Fluent in English and Portuguese or at least one.
• Ability to work flexible shifts.

Responsabilités

• Deliver first-level support for hardware and networks.
• Log, track, and resolve incidents through the Ticket Management system.
• Collaborate with ITS teams to enhance user experience.

Connaissances

Customer Service

Incident Management

Technical Support

Communication

Problem-solving

Team Collaboration

Flexibility

Formation

Advanced college student or recent graduate in Computer Science or related fields

Outils

SAP basics

Ticket Management system

Description du poste

IT Agent LAO Service Desk (English/Portuguese) Job Description

You were made to do this work: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results. You want to be part of a performance culture dedicated to building technology for a purpose that matters. Here, you’ll work in an environment that promotes sustainability, inclusion, wellbeing, and career development while you help us deliver better care for billions of people around the world. It starts with YOU.

Responsibilities

• Deliver first‑level support for hardware, networks, desktop applications, telecommunications, and mobile devices.
• Act as the single point of contact for Infrastructure-related incidents.
• Log, track, prioritize, and resolve incidents through the Ticket Management system.
• Provide accurate service metrics and reporting data.
• Diagnose issues, identify patterns, elevate to specialized ITS teams as needed.
• Maintain documentation and knowledge base articles for recurring issues.
• Collaborate with ITS teams to update procedures and support materials.
• Monitor critical infrastructure services to ensure proper functioning.
• Ensure that inquiries via phone, chat, and email meet Service Level Agreement (SLA) standards.
• Support improvement initiatives and small projects to enhance user experience.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

Qualifications

• Advanced college students or recent graduates in Computer Science, Information Systems, Engineering, or related fields.
• Minimum 1 year in IT Help Desk, Call Center, Shared Service Center, or Customer Service. (Interships experience is valid
• Both English and Portuguese: Is required or at least one of them
• Work Schedule: Tuesday to Saturday: 14:00 – 22:00 or Sunday to Thursday: 05:00 – 14:30

Technical Knowledge (Desirable)

• SAP basics, hardware, telecommunications, networks, information systems, web/mobile applications, or computer security.

Primary Location

Prindisa Shared Service Center

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time