Information Technology Project Manager

W Talent - UK; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

An IT consultancy firm is seeking an experienced IT Project Consultant for a 15-month hybrid contract in La Defense, Paris. You will manage transformation projects, specifically within IT Service Management and ServiceNow. The ideal candidate is fluent in French and English and possesses strong skills in stakeholder management and communication. This role offers a flexible work schedule with 3 days on-site and 2 days remote.

Qualifications

• Proven expertise in IT project management for transformation projects.
• Experience in ServiceNow setups and ITSM processes.
• Strong ability to work with IT leadership across geographies.

Responsabilités

• Deploy a new Service Desk and implement a global ITSM platform.
• Coordinate data migration and oversee handover of the Service Desk.
• Draft and monitor User Acceptance Testing (UAT).

Connaissances

IT Project Management

Stakeholder Management

ServiceNow Expertise

Communication & Coordination

Fluent in French and English

Outils

JIRA

Xray

Description du poste

Overview

I am seeking an experienced IT Project Consultant for a major IT Service Management transformation project within the financial services sector. You will proven expertise in IT project management, and large-scale transformation initiatives within IT Service Management. This is a 15 months B2B full time contract, based in La Defense, Paris.

Contract Length : 15 months

Location : Hybrid - On-Site La Defense, Paris - 3 days per week, 2 days remote working

Day Rate : Negotiable Rate

Key Qualifications & Responsibilities

• IT Project Management : Strong track record managing transformation projects, ideally within IT Service Management and ServiceNow environments
• Stakeholder Management : Ability to work with IT leadership and cross-functional teams across multiple geographies
• ServiceNow Expertise : Solid knowledge of ServiceNow setup, migration, and ITSM processes
• Communication & Coordination : Strong skills in reporting, documentation, and stakeholder alignment
• Languages : Fluent in French and English

Mission Context & Objectives

• Deployment of a new Service Desk
• Implementation of a global ITSM platform consolidating services from multiple partners
• Setup of a new ServiceNow instance and gradual migration from legacy ITSM systems
• Support the end-client in the overall ITSM transformation project

Main Activities

• Draft, organize, and monitor User Acceptance Testing (UAT)
• Coordinate data migration and cleansing (focus on service catalog, CMDB, and user portal)
• Oversee interface implementation and handover of the Service Desk
• Ensure knowledge transfer, communication, and hypercare support during deployment phases

Required Skills

• IT project management and ServiceNow expertise
• Experience with JIRA / Xray and formal project documentation
• Understanding of ITIL processes and CMDB
• Strong coordination, reporting, and written communication skills