In-Person IT Support Specialist

Cainiao; Compans; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A dynamic logistics company in Île-de-France is hiring for an IT Support role focused on providing technical assistance to internal users. The ideal candidate will have a Bachelor's degree in Computer Science or IT, along with significant help-desk experience. Responsibilities include managing ticket queues, troubleshooting IT issues, and preparing laptops for new joiners. Proficiency in Mandarin and English is essential. This position requires a proactive approach to process improvement and knowledge management.

Qualifications

• Bachelor’s degree in Computer Science or IT, or 2+ years relevant IT experience.
• 2+ years of experience in a technical help-desk or desk-side support.
• Proficiency in Microsoft Windows 10, Mac OS X, or Linux.

Responsabilités

• Prepare laptops for new joiners and handle hardware issues.
• Provide comprehensive technical support to corporate employees.
• Manage ticket queues and ensure customer updates throughout the resolution process.

Connaissances

Technical support

Process improvement

Troubleshooting

Knowledge management

Networking concepts

Language proficiency (Mandarin and English)

Formation

Bachelor's degree in Computer Science or IT

Outils

Microsoft Windows 10

Mac OS X

Linux

Description du poste

A dynamic logistics company in Île-de-France is hiring for an IT Support role focused on providing technical assistance to internal users. The ideal candidate will have a Bachelor's degree in Computer Science or IT, along with significant help-desk experience. Responsibilities include managing ticket queues, troubleshooting IT issues, and preparing laptops for new joiners. Proficiency in Mandarin and English is essential. This position requires a proactive approach to process improvement and knowledge management.