Hotel Receptionist in Cork | The Maryborough Hotel Jobs

OASIS Group; Place; Sur place; EUR 25 000 - 30 000; Plein temps

Résumé du poste

A luxury hotel in Cork is seeking an Experienced Hotel Receptionist to join their team. The role requires previous front desk experience, outstanding customer service skills, and full flexibility in work hours. Responsibilities include processing check-ins/outs, answering customer queries, and liaising with other departments. The position offers health insurance, paid time-off, and staff discounts.

Prestations

Health insurance

Paid Time-Off for Vacation and Sick Days

Staff discounts at the Spa and Hotel

Free parking

Qualifications

• Must have previous hotel experience at the front desk.
• Outstanding customer service skills required.
• Fluency in English, both written and spoken.

Responsabilités

• Processing check ins and check outs of valued guests.
• Liaising with managers on any occurring issues.
• Answering calls promptly and handling customer queries.

Connaissances

Administration

Communication

Interpersonal Skills

Outils

HOTSOFT

Description du poste

The Maryborough Hotel offers luxury four star accommodation just minutes from Cork City Centre and Cork Airport. The hotel is also just a 30 minute drive from Kinsale, starting point for The Wild Atlantic Way.

Description

The Maryborough Hotel is currently looking for an Experienced Hotel Receptionist to join the team.

Skills and Attributes

• Administration
• Communication
• Interpersonal Skills

This role is based on a 5 over 7 day working week, which can include weekends.

Shifts are a mix of 7am-3pm, 11am-7pm and 3pm-11pm.

Duties & Responsibilities

The experienced receptionist will report directly to the Front Office Manager. Duties and responsibilities include but are not limited to the following:

• processing check ins and check outs of our valued guests to a high company standard.
• liaising with managers on any occurring issues or concerns.
• working with other departments as required.
• representing the front office at meetings as required.
• processing reservation requests, changes and cancellations outside reservation office hours
• answering calls promptly and handling any customer queries professionally and efficiently.

Essential Experience & Skills

The successful applicant must have previous hotel experience at the front desk. He or she should be able to demonstrate outstanding customer service skills and be eager to exceed guests' expectations. The successful applicant must also have a positive can-do attitude and possess great attention to detail. Full flexibility with work hours is an absolute requirement for this role.

• Previous experience at the front desk
• Previous experience with HOTSOFT
• Fluency in English, both written and spoken
• Excellent communication and interpersonal skills
• Full flexibility with working hours
• Ability to work under pressure
• Administrational skills and computer literacy
• Responsible for answering/ understanding and routing calls in a polite tone and manner.
• Courteous and professional in all dealings with customers both internal and external
• Excellent communication and interpersonal skills.
• Ability to work well within a team and independently in a busy working environment.
• Full training provided. Further training and development opportunities are possible
• Staff discounts at the Spa and Hotel
• Free parking

Benefits

• Health insurance
• Paid Time-Off for Vacation and Sick Days
• Staff discounts at the Spa and Hotel
• Free parking

The Maryborough Hotel is an Equal Opportunity Employer