Guest Relation Manager

Mandarin Oriental Hotel Group Limited; Paris; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A luxury hotel in Paris is seeking a Guest Relation Manager to enhance the guest experience by supervising the relations team and ensuring seamless service for VIP guests. The role demands exceptional communication skills, proactive hospitality orientation, and a commitment to high standards. This position offers opportunities for professional development within an internationally recognized establishment. The ideal candidate will have a passion for guest service and preferably speaks additional languages.

Prestations

Learning & Development programs

MOstay program offering complimentary nights

Health and wellness benefits

Retirement plans

13th month salary

Qualifications

• Proven experience in a luxury hospitality setting.
• Outstanding interpersonal and communication skills.
• Fluency in a third language is an advantage.

Responsabilités

• Supervise and motivate the Guest Relations team to ensure high-quality service.
• Coordinate VIP guest experiences and tailor welcome arrangements.
• Handle guest requests and ensure consistent guest preference management.

Connaissances

Guest interaction

Organizational skills

Communication skills

Fluency in English

Discretion

Description du poste

MANDARIN ORIENTAL PARIS is looking for a Guest Relation Manager to join our Guest Experience Team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About the job

Based at the Mandarin Oriental Paris within the Front office Department in Paris,

The Guest Experience Manager will be the primary liaison between the Hotel and our guests, and will meet, greet, and assist all VIP guests, ensuring their arrival experience is seamless. The Guest Experience Manager will act as the ‘manager’ of the guest database and will be responsible for service delivery, ensuring that guest preferences are met while delighting and exceeding guest expectations. The Guest Experience Manager works closely with the Director of Rooms, Hotel Manager, Front Office, Housekeeping, Concierge, Room Service, Kitchen, and Sales Department.

Guest Relation Manager Responsibilities

• Supervise, train, and motivate the Guest Relations team to ensure efficient, attentive, and high-quality service delivery in line with the hotel’s standards.
• Coordinate and personalize the VIP guest experience, including room readiness, tailored welcome arrangements, and follow-up communication throughout their stay.
• Work closely with all relevant departments (Front Office, Housekeeping, Food & Beverage, etc.) to deliver a seamless and memorable guest journey.
• Handle guest issues and special requests promptly and effectively, escalating to management when necessary.
• Prepare the daily arrival report and lead daily VIP briefing meetings to anticipate and coordinate guest needs.
• Monitor room assignments to ensure guest preferences and specific requests are met consistently.
• Offer personalized and insightful recommendations based on a strong knowledge of Paris and its surroundings.
• Ensure the guest journey adheres to MOHG and MOPAR quality standards at every stage.
• Support Front Office operations by overseeing in-room check-ins for VIPs, early arrivals, and limousine arrivals, ensuring every detail is perfectly arranged.

Guest Relation Manager Expectations

• Proven experience in a similar role within a luxury or high-end hospitality environment.
• Highly organized, detail-oriented, and discreet, with a strong sense of responsibility.
• Impeccable personal presentation and a polished, professional demeanor.
• Proactive, resourceful, and available to respond to guest needs at all times.
• Outstanding interpersonal and communication skills, with a genuine passion for guest interaction and personalized service.
• Fluent in English
• Fluency in a 3rd language appreciated (Mandarin, Arabic, Russian)

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local benefits

• 13th month (from 4 months' seniority in the 1st year)
• 100% public transport reimbursement
• Mutual insurance 60% covered

"This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris"