French Customer Advisor for a Video Game Brand - Work from home - Portugal

Foundever; Tourcoing; Hybride; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A global leader in customer experience is seeking a Customer Service Specialist to join their French Team. The role requires proficiency in French and intermediate English. Responsibilities include responding to customer inquiries and maintaining product knowledge. Candidates should possess outstanding communication skills and the ability to work under pressure. This position offers competitive wages, healthcare, and opportunities for professional growth.

Prestations

Competitive wages and stability

Private healthcare insurance

Paid professional technical training

Monthly performance-based bonuses

Continuous learning opportunities

Qualifications

• Previous experience in Customer Service preferred.
• Must hold EU citizenship or a valid work permit.

Responsabilités

• Respond efficiently and effectively to all customers’ inquiries.
• Develop and maintain a full technical knowledge of products and services.
• Accurately log all calls in line with procedures.

Connaissances

Proficient level of French (C1)

Intermediate level of English (B1)

Impeccable communication skills

Excellent self-organizing skills

Proactive approach

Ability to work under pressure

Knowledge of Microsoft Office (Word, Excel)

Description du poste

Customer Service

Learn, Lead & Grow at Sitel Group

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

• Growth
• Wellbeing
• Belonging
• Purpose

Sitel Group & Sykes are now Foundever

Company Overview

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you a native or fluent French speaker with strong English communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you!

Your future project: Join our French Customer Support team.

Our client is a world market leader in gaming, known for home video game consoles and production.

As a customer service specialist in this project, your daily responsibilities will include:

1. Respond efficiently and effectively to all customers’ inquiries within given timescales.
2. Develop and maintain a full technical knowledge of the client’s products and services.
3. Handle all correspondence as requested/required.
4. Accurately log all calls in line with procedures.
5. Maintain and update all job-related administrative forms responsibly.
6. Recognize when a problem/query should be transferred to another department or senior staff.

To succeed in the role, you will need to have:

• Proficient level of French (C1).
• Intermediate level of English (B1).
• Previous experience in Customer Service preferred.
• Impeccable communication skills.
• A calm, cool, and level-headed attitude in every situation.
• Excellent self-organizing skills.
• A proactive approach and willingness to work on your own initiative.
• Ability to work under pressure to meet deadlines and KPIs.
• Ability to adapt to a continuously changing environment and procedures.
• Knowledge of Microsoft Office (Word, Excel).
• High-speed internet access and suitable conditions for remote work.
• Must hold EU citizenship or a valid work permit.

Benefits

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun, and be themselves.

• Competitive wages and stability.
• Private healthcare insurance.
• Paid professional technical training.
• Monthly performance-based bonuses.
• Continuous learning, development opportunities, and career growth.
• A safe, friendly, creative, innovative, and technological organization.
• International and multicultural environment with celebrations, wellness programs, skill development initiatives, and team events.

Go further with Foundever

Are you ready to advance your career? At Foundever, our call center jobs are rewarding. We believe in memorable associate experiences. Here, you can improve your quality of life and grow professionally.