France Social Brand Reputation Specialist

Uber; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading mobility platform is seeking a Social Brand Reputation Specialist in Paris. The role involves monitoring social media, managing influencer interactions, and collaborating with internal teams to uphold brand reputation. Ideal candidates will have at least 2 years of experience in community management, strong communication skills, and fluency in both English and French. Candidates should thrive in fast-paced environments and possess a strong customer care orientation. This role ensures a pivotal point for handling crises on social media and delivering exceptional customer interactions.

Prestations

Collaborative office environment

Flexible work arrangements

Employee assistance program

Qualifications

• Minimum of 2 years of prior work experience in social media management or related field.
• Ability to thrive in an ambiguous and flexible work environment.
• Strong communicator with customer focus and empathy.

Responsabilités

• Monitor social media for influencer and viral posts.
• Liaison with Regional Marketing and Comms on replies.
• Manage brand crises on social media effectively.

Connaissances

Social media community management

Fluent in English

Fluent in French

Stakeholder management

Creative copy writing

Problem-solving

Customer care experience

Formation

Bachelor's degree in Communications, Social Media or Public Relations

Outils

Social media listening tool (e.g., Sprinklr)

Description du poste

A leading mobility platform is seeking a Social Brand Reputation Specialist in Paris. The role involves monitoring social media, managing influencer interactions, and collaborating with internal teams to uphold brand reputation. Ideal candidates will have at least 2 years of experience in community management, strong communication skills, and fluency in both English and French. Candidates should thrive in fast-paced environments and possess a strong customer care orientation. This role ensures a pivotal point for handling crises on social media and delivering exceptional customer interactions.