Field service technician

Ingersoll Rand; Pont-Saint-Pierre; Sur place; EUR 40 000 - 50 000; Plein temps

Résumé du poste

A global industrial company is seeking a Field Service Technician in Normandie, France. You will provide technical support and ensure the installation and maintenance of products at customer sites. The ideal candidate should have higher education in mechanical fields, at least 3 years of experience, and B2 proficiency in English. This role involves customer interactions and regional to international travel. Competitive package with benefits offered.

Prestations

Fixed package

Profit-sharing

Gain share program

Provided work equipment (mobile phone, computer)

Qualifications

• 3 years of experience in a similar position in an industrial environment or mechanical maintenance.
• Proficiency in English (B2 Linguaskill).
• Planned travel required (regional, national, international).

Responsabilités

• Provide technical assistance and support for products at customer sites.
• Ensure installation, commissioning, and maintenance of products for customers.
• Manage customer complaints and promote services.

Connaissances

Technical expertise

Customer service

Analytical skills

Teamwork

Self-learning

Formation

Higher education in mechanics, hydraulics, electrical or automation

Outils

Office software

Description du poste

Overview

Job Title: Field service Technician

Location: France - MRE

About Us: Want to join a growing international and industrial context ?

At Ingersoll Rand, our passion is to inspire progress around the world. We improve the quality of life by creating comfortable, sustainable and efficient environments.

For more information, please visit: www.ingersollrand.com

Job Summary

As a Field Service Technician mainly within the framework in our mixing activities, you provide technical assistance for our products at customer’s sites and/or on our production site. You are recognized as a technical expert and also ensure the installation, commissioning and maintenance of our products at customers' premises. You also ensure customer satisfaction across all our services.

Responsibilities

Technical expertise:

• Remote technical assistance (email / phone / ...)
• Management of customers’ complaints
• Commissioning, maintenance, repair and training on our products at our customers\' premises or in our service workshop
• Promotion of our services (maintenance contract, Training, ...) to our clients with technical and commercial arguments
• Retaining our customers
• Host technical meetings with support services if necessary

EHS:

• Reporting the “near-accidents”
• Respect the wearing of security equipments

Continuous improvement:

• Collect anomalies, establish an action plan and measure its impact
• Participate in monitoring and solving problems encountered during the manufacture of products
• Participation and development of continuous improvement indicators

Basic Qualifications

• Higher education with skills in mechanics, hydraulics, electrical and automation.
• 3 years of experience in a similar position in an industrial environment or in mechanical maintenance.
• Proficiency in English (B2 Linguaskill).
• Planned travel (regional, national and international)

Travel & Work Arrangements/Requirements

• International Travel - Ability and willingness to travel, as required.

Key Competencies

• Rigor and analytical ability
• Ability to work independently, organized, rigorous, results-oriented and client
• Self-taught
• Team spirit
• Mastery of computer tools (office pack)

What we Offer

• Fixe package
• Profit-sharing
• Gain share program
• The work equipment necessary for your activities will be provided to you: mobile phone, computer...