Field Service Planner

Atlas Copco; Paris; Hybride; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A leading industrial solutions provider is seeking a Field Service Planner based in Paris. The successful candidate will enhance Field Service Operations by planning service trips, managing resources, and ensuring great customer relationships. The role involves managing service orders, maintaining inventory, and collaborating with the Field Service team. This position offers a hybrid work arrangement, encouraging professional development and a supportive culture, while putting customer satisfaction at the forefront.

Prestations

Access to learning programs

Comprehensive healthcare coverage

International opportunities

Collaborative work culture

Qualifications

• Ability to manage multiple service orders and resources efficiently.
• Excellent communication for coordinating service visits and updates.
• Quick adaptability to resolve operational challenges.
• Ensures accuracy in order records and inventory management.
• Reliably completes tasks on time with prioritized execution.
• Strong team collaboration with engineers and managers.

Responsabilités

• Enhance Field Service Operations by planning service trips.
• Manage and allocate open service orders effectively.
• Ensure instant release of orders to Field Service Engineers.
• Monitor and record order progress for timely completion.
• Resolve operational issues with the Operations Manager.

Connaissances

Organization skills

Scheduling skills

Adaptability

Accuracy

Teamwork

Customer focus

Description du poste

Our solutions are a key part of most industries - electronics medical research renewable energy food production infrastructure and many more. Working with us means working with the latest technologies and groundbreaking sustainable innovations.

Join us on our journey for a better tomorrow.

Your role

As a Field Service Planner your mission is to enhance Field Service Operations by proactively planning service trips managing resources and promoting great customer relationships. You will report to the Operations Manager.

You will be the first point of contact for our Field Service Engineers in our Customer Center.

You will manage and allocate open service orders.

You will ensure instant release of orders to Field Service Engineers.

You will manage spare parts inventory and safety authorizations.

You will arrange and confirm service visits with customers.

You will monitor and record order progress for completion.

You will maintain accurate order records and collaborate with teams.

You will resolve operational issues with the Operations Manager and Field Service team.

Your skills

We encourage you to apply even if you dont meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You organize like a pro juggling multiple service orders and resources.

You have excellent scheduling skills coordinating service visits and updates with customers and teams through phone and email.

You quickly adapt to challenges addressing and resolving operational issues as they arise.

You ensure accuracy maintain precise order records manage inventory and verify safety checks.

You reliably complete tasks on time prioritizing tasks to ensure in-time service delivery.

You are a team player working closely with Field Service Engineers Operations Managers and other team members creating a sense of belonging.

You put customers first enhancing their satisfaction through careful planning and coordination.

Our offer to you

Grow Your Skills : Access to learning programs supporting your professional development journey.

Healthcare Everywhere : Comprehensive healthcare coverage ensuring your well-being no matter where you are.

Empowering Work Culture : Grow in our Swedish-inspired work culture emphasizing collaboration and the belief that theres always a better way to achieve success.

Explore the World : International opportunities through our mobility programs expanding your horizons and experiences.

Collaborative Culture : A workplace that values collaboration innovation and interaction promoting a supportive and engaging community.

Retirement Savings : Participate in a 401(k) plan with company matching to secure your financial future (US only).

Job location

Hybrid

Location

Paris

Description

This role offers a hybrid working arrangement allowing you to split your time between working remotely and being on-site at our Customer Center in Cologne Germany.

Contact

E-Mail :

We only accept applications via online form

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.