Export Customer Service Representative - CDD (1 year FTC)

Quaker Houghton; Villefranche-sur-Saône; Hybride; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A global leader in industrial process fluids seeks a proactive Customer Service Representative in Villefranche-sur-Saône. This role demands strong communication skills and logistics experience, managing customer orders and ensuring compliance. Fluency in English and French is essential. The company offers a fixed-term contract with competitive pay, hybrid work options, and a collaborative culture supporting continuous training and employee wellbeing.

Prestations

Competitive pay programs with bonuses

Hybrid and flexible hours

Continuous training tools

Paid volunteering leave

Supportive culture and DEI programs

Qualifications

• Hands-on experience in supply chain or logistics, particularly working with finished goods and raw materials.
• Fluent in English and French, written and spoken.
• Organized and proactive, thriving in collaborative environments.

Responsabilités

• Provide exceptional customer service with high quality.
• Cooperate daily with customers and internal departments.
• Handle third-party orders and maintain documentation.
• Ensure compliance with commercial agreements and audit standards.

Connaissances

Strong communication skills

Logistics experience

Interpersonal skills

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

ERP systems

Description du poste

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs.

Our people are our greatest strength. We are a global team of colleagues who collaborate to move forward together and exceed our customers’ expectations. As Customer Service Representative, you will play an essential and value-adding role by acting as the heart of our operations.

What do we offer?

• A fixed-term contract for 1 year (CDD), with potential to extend.
• Competitive pay programs with bonus opportunities.
• Hybrid and flexible hours work arrangement for a better work-life balance.
• An international, collaborative and dynamic work environment.
• QH University that offers continuous training tools for all seniority levels.
• Wellbeing, Colleague Resource Groups & other attractive DEI programs.
• Global Giving initiatives offering paid volunteering leave to dedicate to the cause of your choice.
• Joining a team where supporting each other is part of the culture, in a company where customer success is our own.

What will you do?

Provide an AMAZING Customer Service experience. To perform consistently with the highest level of quality and exceed customer expectations to deliver exceptional value.

You don’t need to come from a chemicals or manufacturing background — we’re open to candidates from other sectors such as logistics, FMCG, or similar industries. However, you should bring hands‑on experience in supply chain or logistics, particularly working with finished goods and raw materials in a high‑volume environment.

• Cooperate and collaborate daily with customers, internal departments and affiliates.
• Receive and handle all third‑party orders.
• Receive and handle all orders for the respective Quaker Houghton affiliates.
• Ensure that EMEA / local Supply Chain is informed on all details enabling in time planning, production and customer delivery. Discuss and define production and delivering options with internal departments and provide customers, sales employees the necessary information about orders, shipment and delivery dates.
• Receive, prepare, send and follow upon all Requests for quotations.
• Maintain up‑to‑date work and customer instructions, policies & procedures.
• Ensure compliance to the execution of commercial SLA’s, contracts or other type of agreements.
• Monitor and archive the correct Delegation of Authority.
• Ensure AUDIT compliance, support audits (internal and external).
• Produce compliant shipping documents for Export orders and liaise with transport providers regarding logistics of shipments.
• Monitor FCA shipments within the EU to ensure correct VAT requirements are met.
• Any Customer Service related tasks required to assist the needs of the business.

What are we looking for?

We’re looking for someone who combines strong communication skills with a solid foundation in logistics or supply chain.

• Experience: Ideally some experience in a similar role in an international export operations environment within the manufacturing sector.
• IT knowledge: Proficient in Microsoft Word, Excel and Outlook. ERP knowledge is highly valued.
• Languages: A high level of English and French (written and spoken) is essential, as you’ll be collaborating across regions and functions.
• Soft skills: You are proactive, organized, and thrive in a collaborative environment. Strong interpersonal and communication skills are key, along with the ability to prioritize, adapt, and work independently when needed. Safety awareness is embedded in how you work.

Who are we?

Quaker Houghton is the global leader in industrial process fluids, continually improving and innovating so the world’s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.

Our values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together and Act with integrity.

Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.

Send us your application and FIND YOUR FUTURE!