Experience Coordinator Coordinator/Remote

Effortless travel solutions ETS; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A travel service provider is seeking a Client Experience Coordinator to support clients during their travel planning. You'll provide personalized assistance and ensure effective communication while maintaining accurate information throughout the process. This fully remote role offers flexibility and opportunities for professional development. Ideal candidates have strong interpersonal skills and previous experience in customer service. Join a supportive team dedicated to client satisfaction.

Prestations

Fully remote work environment

Flexible scheduling

Access to training and industry tools

Professional development opportunities

Travel-related perks and benefits

Qualifications

• Excellent communication skills to support client interactions.
• Prior customer service experience is necessary.
• Attention to detail and ability to manage tasks independently.

Responsabilités

• Serve as primary point of contact for clients throughout the travel process.
• Respond to client inquiries promptly and maintain effective communication.
• Ensure accuracy of travel-related information shared with clients.
• Perform regular follow-ups to guarantee client satisfaction.

Connaissances

Excellent communication and interpersonal skills

Previous experience in customer service or client support roles

Hospitality or travel-related experience preferred

Strong attention to detail and organizational skills

Comfortable using technology, online systems, and booking tools

Ability to work independently and manage time effectively

Description du poste

As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.

Key Responsibilities:

• Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication
• Client Support: Provide personalized assistance and address concerns during the planning and travel process
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience

What We Offer:

• Fully remote work environment
• Flexible scheduling
• Access to training and industry tools
• Opportunities for professional development and skill-building
• Travel-related perks and benefits (details shared during onboarding)
• Supportive and collaborative team culture

Qualifications:

• Excellent communication and interpersonal skills
• Previous experience in customer service or client support roles
• Hospitality or travel-related experience preferred
• Strong attention to detail and organizational skills
• Comfortable using technology, online systems, and booking tools
• Ability to work independently and manage time effectively
• Reliable internet connection

Additional Information:

This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.