Enterprise Customer Success Manager - Paris

Datadog; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading tech company in Paris seeks an Enterprise Customer Success Manager to proactively drive customer relationships and product adoption. The role requires 3+ years of experience in Customer Success or Account Management, particularly with enterprise clients. As part of a hybrid workplace, you will collaborate with various teams, ensuring a positive customer experience and advocating for growth opportunities. Ideal candidates are strong communicators, customer-centric, and fluent in English.

Prestations

Best-in-breed onboarding

Mentor and buddy program

Stock equity and employee stock purchase plan

Continuous professional development

Inclusive company culture

Qualifications

• 3+ years in a Customer Success or Account Management role.
• Experience working with Fortune 1000 companies and global brands.
• Fluent in written and spoken English.

Responsabilités

• Drive new product attachment and effective relationships with customers.
• Own and manage the onboarding process for new customers.
• Monitor usage trends to identify renewal risks.

Connaissances

Customer-centricity

Communication

Attention to detail

B2B experience

Relationship management

Description du poste

Enterprise Customer Success Manager - Paris

Paris, France

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship‑management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well‑defined methodology that helps them identify the customer’s unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture – the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them.

What You’ll Do:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross‑functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the onboarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

• Customer‑centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required
• Fluent in written and spoken English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best‑in‑breed onboarding
• Intra‑departmental mentor and buddy program for in‑house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.