Elective Bookings Officer

Frimley Health NHS Foundation Trust; Asques; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A prominent healthcare organization in Nouvelle-Aquitaine is seeking an Elective Bookings Officer to join their Surgery Waiting List Team. This role involves booking and rescheduling inpatient procedures, requiring excellent communication skills and attention to detail. The successful candidate will work both independently and as part of a team, contributing to local targets in a dynamic environment. Offers opportunities for skill development in a supportive department.

Prestations

Development opportunities

Flexible working arrangements

Commitment to work-life balance

Qualifications

• Experience in a hospital or busy office environment required.
• Experience in dealing with difficult patient situations essential.
• Call centre and NHS experience desirable.

Responsabilités

• Handle booking and rescheduling of inpatient procedures.
• Manage both internal and external communications effectively.
• Prioritize tasks and contribute to local and national targets.

Connaissances

Communication skills

Attention to detail

Customer service skills

Ability to work under pressure

Ability to work independently

Formation

GCSE English and Maths or equivalent

ECDL or equivalent

NVQ Level 2 Administration or equivalent

Description du poste

Job Overview

An exciting opportunity has arisen for an Elective Bookings Officer to join the Surgery Waiting List Bookings Team at Frimley Park Hospital. This role is based at Albany Park. The post holder will be responsible for a variety of tasks related to booking and rescheduling inpatient procedures. The successful candidate will be expected to work both independently and collaboratively within the team.

Main duties of the job

The Ideal Candidate Will

• Demonstrate excellent communication skills, with confidence in handling both internal and external telephone enquiries.
• Have a flexible and proactive approach to work, with the ability to prioritise tasks and work effectively both independently and as part of a team.
• Show strong attention to detail, particularly in the accurate collection and recording of data.
• Understand the importance of meeting local and national targets and contribute positively to achieving them.

This role offers an excellent opportunity to develop your skills and experience within the Elective Bookings Team, working at Band 3 as part of a supportive and dynamic department.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Detailed Job Description And Main Responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Qualifications

Essential criteria

• GCSE English and Maths pass or equivalent
• ECDL or equivalent
• NVQ Level 2 Administration or equivalent practical knowledge

Experience

Essential criteria

• Experience of working in a hospital or busy office environment.
• Experience in difficult patient situations.

Desirable criteria

• Call centre experience
• NHS experience

Skills and Knowledge

Essential criteria

• Good communication skills both verbal and in writing
• Demonstrate attention to detail and accuracy when completing tasks
• Ability to work under pressure
• Ability to work using own initiative
• Excellent customer service skills and evidence of dealing with telephones and meeting targets

Desirable criteria

• Good knowledge of NHS targets
• Knowledge of clinical and surgical procedures

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.

Apply online now