Customer Support Specialist - French - Remote in Greece

Dila Recruitment; Lyon; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A recruitment agency is seeking a Customer Support Specialist to provide remote support for customer inquiries related to various products. The role requires excellent communication skills in French and English and offers competitive salary with relocation assistance. Candidates should be comfortable with troubleshooting and maintaining high customer satisfaction.

Prestations

Relocation support: Flights, accommodation, and housing assistance

Competitive monthly salary plus 2 extra salaries per year

Health care benefits and discounts

Full training by certified instructors

Opportunities for professional growth and development

Participation in special events and community involvement

Free online Greek language courses

State-of-the-art premises with relaxing break areas

Qualifications

• Experience in customer support or technical support roles is appreciated but not mandatory.
• Ability to handle unexpected changes and customer concerns with professionalism.

Responsabilités

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products including vacuum cleaners and air purifiers.
• Troubleshooting technical issues and offering solutions to customer inquiries.

Connaissances

Excellent writing and verbal communication skills in French and English

Strong attention to detail

Good technical troubleshooting and problem-solving skills

Description du poste

Position : Customer Support Specialist

Work model : Remote

Location : Greece

Employment type : Full-time

What You Will Be Doing :

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

• Excellent writing and verbal communication skills in French and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles is appreciated but not mandatory.

What We Offer :

• Relocation support: Flights, accommodation, and housing assistance at no cost to you.
• Competitive monthly salary plus 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Full training by certified instructors on products and customer service techniques.
• Opportunities for professional growth and development.
• Participation in special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills: Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type : Full Time

Experience : N/A

Vacancy : 1