Customer Support Specialist (French + English)

Essence Coaching Group; Marseille; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading customer support company is seeking a Customer Support Representative fluent in French and English to join their team in Marseille, France. In this role, you will manage customer inquiries, troubleshoot technical issues, and assist with purchases. The ideal candidate has a customer-first approach and experience in BPO. This position offers a gross salary of 1700 EUR per month and potential for a hybrid work model after 6 months.

Prestations

Salary of 1700 EUR gross per month

Structured onboarding and skill development

Relocation assistance available

Hybrid work model potential

Qualifications

• Advanced French and English language skills are required.
• Customer-first mindset with excellent communication.
• 1-2 years of experience in BPO or handling US customers.

Responsabilités

• Handle inbound and outbound requests from customers.
• Troubleshoot basic technical issues effectively.
• Assist customers with spare parts search and purchases.
• Ensure customer satisfaction and support.

Connaissances

French - C1

English - C1

Customer-first mindset

Communication skills

Problem-solving ability

Attention to detail

Description du poste

Overview

Customer Support Representative - French + English Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (French + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands.

Responsibilities

• Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported and valued.

Qualifications

• French – C1 | English – C1 (Both languages at an advanced level are required).
• Customer-first mindset and excellent communication skills.
• Strong problem-solving ability and attention to detail.
• At least 1-2 years of work experience in BPO or experience with US customers.

Benefits

• Salary : 1700 EUR Gross per month.
• Access structured onboarding and ongoing skill development.
• Potential for a Hybrid work model after 6 months, based on performance.
• Relocation assistance is available.