Customer Support - French - Porto

Dila Recruitment; Paris; Sur place; EUR 24 000 - 30 000; Plein temps

Résumé du poste

Dila Recruitment is seeking a Customer Support representative for their Porto office. This full-time role involves assisting customers through various channels, optimizing support processes, and collaborating with internal teams. The ideal candidate will be fluent in French and English, with strong customer service skills and the ability to thrive in a dynamic environment.

Prestations

Modern office in city center

Comprehensive training and support

Health and wellbeing initiatives

Monthly meal allowance

Qualifications

• Native/fluent in French (C2 level), fluent in English (B2 level).
• Previous experience in Contact Centre or Customer Service preferred.
• Organized and calm under pressure.

Responsabilités

• Provide support via phone, email, chat, and social media.
• Work closely with other departments, like Sales and Marketing.
• Enhance customer processes.

Connaissances

Customer Service

Active Listening

Problem Solving

Technical Skills

Stress Management

Description du poste

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Customer Support

Location : Porto, Portugal

Employment type : Full-time

DUTIES AND RESPONSIBILITIES :

• Provide support to customers by phone, email, chat and social media channels
• Handle with all questions and inquiries about products and services
• Actively work on the optimization of all processes related to customers
• Closely work with other together with other departments, for example Sales and Marketing

REQUIREMENTS :

• Native / fluent in French both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations

BENEFITS :

• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more

French Support Porto • Paris, Île-de-France, FR