Customer Care Onboarding - Netherlands and Belgium Dutch & Flemish Speaker

Qonto; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading financial services provider is looking for a customer support specialist to aid in their expansion into the Dutch market. You will provide technical support, improve customer experience, and work in a fast-paced startup environment. Ideal candidates have experience in customer support and are fluent in Dutch and English, demonstrating strong communication and adaptability skills.

Prestations

Tailor-made career track

Competitive salary package

Meal vouchers

Public transportation reimbursement

Health insurance

Employee well-being initiatives

Childcare benefits

Monthly team events

Qualifications

• Experience up to one year in customer support or handling client challenges.
• Native or near-native proficiency in Dutch & Flemish and fluent in English.

Responsabilités

• Delight Dutch customers by providing swift technical support.
• Use customer voice data to improve the product.
• Update FAQs and internal processes.
• Identify and solve problems effectively.

Connaissances

Customer-centric

Results-driven

Strong communication skills

Adaptability

Outils

Zendesk

Notion

Description du poste

Our mission? Creating the freedom for SMEs to succeed in business and beyond by delivering Europe’s leading finance workspace. We combine business‑class tools (seamless invoicing, spend management, and pre‑accounting) with unwaveringly attentive 24/7 support to help businesses breeze through all things finance.

Founded by Alexandre and Steve in July 2017, Qonto serves over 600,000 customers. Thank you to our team of 1,600+ Qontoers for making it to the LinkedIn Top Companies French ranking!

Our values

• Customer focus – Prioritize customers in everything you do
• Ownership – Own your part, get things done
• Teamwork – Make team‑work easy
• Mastery – Continuously raise the bar
• Integrity – Always do what’s right and respect people

At Qonto, we are committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents.

Discover the steps we took to create a discrimination‑free hiring process.

The mission of the Customer care team at Qonto is to guide and help our clients succeed. We are proud of our 4.8/5 customer satisfaction and always want to improve it.

You will join Qonto’s exciting expansion into new European markets. You will play a crucial role in establishing our presence in the Netherlands, ensuring seamless onboarding and exceptional support for our new customers. Working closely with Francesca, our Team Leader, you will be at the forefront of Qonto's growth, directly impacting our success in this strategic market.

Responsibilities

• Be a Qonto Ambassador – Delight Dutch customers by providing swift technical support and guiding them through the account opening process, ensuring a smooth onboarding experience via email and phone.
• Be the voice of our customers – Use customer voice data to continuously improve our product and maintain the “WOW” effect that our customers love.
• Set up internal processes – Update FAQs, dashboards, macros, and give feedback to Ops and Product teams.
• Take ownership – Identify anomalies, optimize and set up new ways of problem‑solving, and keep colleagues up to date.

What you can expect

• Be part of Qonto’s expansion in a fast‑paced, growth‑oriented environment.
• Collaborate in a team that values cooperation, communication, and continuous improvement.
• Master cutting‑edge customer service tools such as Zendesk, Notion and others.
• Hands‑on culture with responsibilities and decision‑making.

About your future manager

Francesca is Team Leader for Qonto’s Dutch and Belgium team within the Onboarding department. She joined Qonto in May 2021 and brings experience in team management and enthusiasm for applying localization to customer service.

About You

• Experience up to one year in customer support or handling client challenges.
• Customer‑centric – Show empathy and adapt your speech according to customer needs.
• Results‑driven – Achieve daily objectives with strong multitasking skills and a keen eye for detail.
• Communication – Strong written and verbal communication skills.
• Adaptability – Thrive in a dynamic, evolving startup environment.
• Languages – Native or near‑native proficiency in Dutch & Flemish and fluent in English.

At Qonto we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick!

Perks

• Tailor‑made career track and inclusive work environment.
• Offices in Paris, Berlin, Milan, Barcelona, and Belgrade.
• Competitive salary package.
• Meal vouchers.
• Public transportation reimbursement (part or global).
• Health insurance (depending on the country).
• Employee well‑being initiatives: access to Moka Care and wellness activities.
• Progressive disability and parenthood policy and childcare benefits.
• Monthly team events.

Our hiring process

• Interviews with Talent Acquisition Manager and future managers.
• A remote or live exercise to demonstrate your skills.
• Process lasts on average 20 working days with offers usually within 48 hours.

Find more information about our interview process on our careers website.