CRM Instore Manager - CDI - H/F

Miu Miu; France; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A luxury brand is seeking a CRM Instore Manager to manage customer data and train store staff on CRM strategies. The ideal candidate will have extensive experience in retail management, a customer-centric approach, and strong analytical skills. This role is crucial for enhancing customer satisfaction and driving retail performance.

Qualifications

• Strong experience in retail, ideally as department or team manager.
• Proficient in the main IT/digital tools.
• Engaging with strong interpersonal and communication skills.

Responsabilités

• Ensure accuracy of customer data inputted by the store team.
• Review and analyze Client Advisors' performance.
• Launch and monitor new CRM systems in store.
• Conduct regular CRM training with the sales staff.
• Support Store Manager in customer satisfaction surveys.

Connaissances

Strong client development

Retail management experience

Customer centric approach

Proficient in IT/digital tools

Strong interpersonal skills

Analytical skills with Excel

Description du poste

Overview

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities.

Job purpose

The CRM Instore Manager consolidates the data regarding customers and provides the store staff the information required to consolidate the clientele, while supporting managers in the implementation of specific CRM projects at the store level.

Responsibilities

• To ensure customer data accuracy inputted by store team and validate data accuracy in system.
• To review and analyze Client Advisors' performance including all elements of KPIs and MBOs (e.g CRM KPI, iPhone Interaction result, CRM activity results)
• To provide Store Manager individual Client Advisor overview and strategy.
• To launch and monitor new CRM system / function in store.
• To communicate with local Retail team : System / function enhancement ; Customer list / reports
• To generate and assist the interpretation of report in store.
• To manage customer list and ensure strategized local marketing activities.
• To assist Store Manager to setup in store CRM action plan by considering the event calendar and business environment.
• To conduct regular CRM training with the sales staff.
• To support Store Manager in all the activities related to customer satisfaction surveys, with a focus on store feedback collection & customer follow up action.

Knowledge and Skills

Strong experience in retail, ideally as department or team manager. Proven track record of strong client development. In store-service oriented. Customer centric approach. Proficient in the main IT/digital tools. Familiar with Excel function and analytical. Engaging with strong interpersonal and communication skills.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to builder a fair and respectful workplace for all.