Client Service Manager

Atlantis Consulting; Île-de-France; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading provider of trading solutions is seeking a Client Service Manager based in Paris or London. You will be the primary contact for clients, ensuring account management and customer satisfaction. The ideal candidate has a degree in Computer Science or Information Systems and at least 3 years of experience in a trading room. Excellent communication skills and the ability to work under pressure are essential.

Qualifications

• A minimum of 3 years of experience within a trading room is requested.
• Ability to communicate at any level including traders and top management.
• Excellent stamina and emotional stability required.

Responsabilités

• Be the first point of contact for managed clients.
• Ensure rigorous management of allocated accounts and customer satisfaction.
• Organize quarterly account reviews and visits.

Connaissances

Excellent communication skills

Ability to work under pressure

Excellent personal organization

Customer satisfaction focus

Functional Skills front office

Formation

Degree in Computer Science or Information Systems

Description du poste

Our client is is a leading provider of trading solutions for international financial institutions. With offices in Europe, US and APAC, our client offers exciting professional opportunities and international careers.

As a Client Service Manager, your main tasks will be to:

• Be the first point of contact for our managed clients and an entry point for: support, implementation, change requests, account tracking, etc....
• Ensure rigorous management of allocated accounts: create, manage and follow up tickets, assign requests to the right person (technical experts, product team, business analyst, sales, etc.) and qualify them properly.
• Ensure customer satisfaction and identify areas for continuous improvement of our services.
• Operational management: organize quarterly account reviews, on-site visits, etc.
• Promote new features, new products, latest updates to our customers.
• Enforcement of the Service Level Agreement

Position either based in Paris or London

• Degree in Computer Science or Information Systems
• Extensive experience in trading: a minimum of 3 year experience is requested within a dealing room.
• Excellent personal organization
• Ability to communicate at any level (traders, top management, project management, providers, etc.)
• Excellent stamina and emotional stability, ability to work under pressure
• Excellent communication and presentation skills
• Functional Skills front office (trading tools, market connectivity, etc.) appreciated