Care Expert - Belgium

Alan; Chartres; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A health partner organization in Chartres is seeking a User Care Expert to provide exceptional service to members. The role requires 2+ years in customer support and bilingual skills in English and Dutch. You will work on improving processes, solving problems, and growing within a fast-paced environment. We value diverse experiences and welcome all applicants.

Prestations

Generous equity packages

Flexible office options

Comprehensive health insurance

Learning & Training opportunities

Dedicated coach

Extended parental leave

Qualifications

• 2+ years of experience in a customer-support role, education, or communication.
• Bilingual English + Dutch preferred.
• Comfort with computers and technology.

Responsabilités

• Deal with members' requests in a meaningful and timely manner.
• Contribute to product improvements by analysing feedback.
• Help new members of the care team.

Connaissances

Bilingual English + Dutch

Strong written communication

Empathetic mindset

Motivated and entrepreneurial

Teamwork, learning and teaching enthusiasm

Formation

2+ years of experience in a customer-support role

Description du poste

Overview

Who we are. Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one system. Our mission is to help people live in good health to 100 while helping employers turn health benefits from a cost centre into their most valuable investment. We connect private, public and direct-to-consumer care to create a member-centric healthcare experience. We partner with 35K+ companies, serve 950+ members, and have reached 680M+ in ARR. Our team of 700+ people operates across France, Spain, Belgium, and Canada.

Your Mission: Taking care of our clients is at the heart of our business. Our User Care Experts are on the frontline to answer members via chat, email and phone, solve problems, and offer an amazing customer experience.

Responsibilities

• Helping our members: deal with members\' requests in a meaningful, delightful and timely manner. Be transparent, accurate, clear and helpful, recognising the importance of health and delivering exceptional service.
• Improving Alan: work on projects alongside member support; help implement better processes and tools; contribute to product improvements by analysing feedback and suggesting enhancements.
• Grow and learn: become an expert in healthcare and insurance; help new members of the care team; join a fast-growing company tackling an obsolete sector by putting the member at the heart of it all.
• Pioneering: participate in building, nurturing and enhancing the care team as the company grows.

Join the Care Team – Candidate Profile

• 2+ years of experience in a customer-support role, education, or communication
• Bilingual English + Dutch
• Passion for caring for members and solving problems
• Strong written communication
• Comfort with computers and technology
• Empathetic mindset
• Motivated and entrepreneurial
• Teamwork, learning and teaching enthusiasm
• Bonus: knowledge of the Belgian healthcare system (we will teach you if needed)

Everything else you know is a plus. We value diversity of experiences and backgrounds.

Good to know & Benefits

• Full-time, A2-C0 level range
• Insurance is a regulated profession; basic insurance knowledge test within first year of practice (exemptions may apply). The exam is covered by Alan.

Perks & Benefits

• Fair rewards: Generous equity packages in addition to base salary
• Flexible office options: HQ in Paris; co-working hubs in Ghent, Brussels or Antwerp; or full-remote with home-office equipment sponsorship
• All the tools you need: MacBook Pro, peripherals, and headphones
• Flexible vacation and working hours
• Comprehensive health insurance (100% for you and children, 90–100% for partners depending on country for permanent contracts)
• Transport: Green mobility budget options
• Learning & Training opportunities: flexible training policy, books and conference budgets
• Coaching: dedicated coach from day one to support growth and alignment with Alan\'s values
• Parental leave: extended leave for new parents

Important note: We hire people, not roles. If you\'re excited about this opportunity but don\'t check every box, we\'d love to hear from you. Everyone should feel free to apply as it can bring learnings or success. If you identify as a woman, know that women often apply only when meeting 100% of requirements. This is a guide, not a checklist. We\'ll be thrilled to receive your application.