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Level 2 IT Support (End User Computing) - TD0112
Job summary
A technology solutions provider in Madrid seeks a support technician focused on end user devices. Responsibilities include supporting and managing workstations, laptops, and printing devices, along with monitoring incidents and providing IT support for business operations. Candidates should have experience in IT support, equipment installation, and process improvement. This role involves on-call scheduling for after-hours support and participation in various IT projects.
Qualifications
- Experience with end users required.
- Ability to monitor and process tickets/incidents.
- Skills in installing and configuring end user devices.
Responsibilities
- Act as central point of contact for end user support.
- Install, configure, and monitor workstations and mobile devices.
- Maintain and configure printers including centralized management.
- Analyze and recommend new technology for end users.
- Experience with end users.
- Monitor and process tickets / incidents.
- Act as central point of contact as part of end user support.
- Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.
- Maintain, configure, install, and monitor printers including centralized management software.
- Perform equipment install-move-add-change operational processes as needed by the businesses.
- Analyze and recommend new technology, upgrades, and services for end users.
- Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including : preparation and implementation of IT relocations.
- Rotation of on-call schedule for after-hours support.
- Participate in various IT and business projects.
- Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable.
- IT support for warehouse management (scanner and printers), where applicable.
- Responsible for telephone and network socket patch management, where applicable.
- Participation in the continuous improvement of existing and new helpdesk processes.
- Collection and administration of documentation.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.