Senior Manager Banking Operations

N26; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global banking firm in Madrid is seeking an experienced leader for its Banking Operations team. The ideal candidate will have a proven track record in European Banking Operations and strong stakeholder management skills. Responsibilities include developing operational strategies, managing risks, and ensuring customer satisfaction through high-quality service delivery. Applicants should be customer-oriented with an analytical mindset. This position offers opportunities for career growth and development.

Servicios

Fair and transparent recruitment process

Clear feedback and open communication

Career growth opportunities

Formación

• Proven track record in European Banking Operations leadership.
• Excellent verbal and written communication skills, with additional languages being a plus.
• Ability to analyze data for informed decision-making.

Responsabilidades

• Lead and develop a team to deliver global Banking Operations.
• Implement vision and strategy for banking operations.
• Manage risk and communication with operational teams.

Conocimientos

Leadership in Banking Operations

Stakeholder Management

Analytical Mindset

Customer-Oriented Mindset

Descripción del empleo

• Lead and develop a team of dedicated professionals in order to deliver best-in-class global Banking Operations experience.

• Co-building and implementing vision and strategy for your area and the department, aligning with the overall banking operations strategy, contributing to strategic and tactical matters.

• Ensure with your team and the different stakeholders the readiness in case of a new product or market, and take all the necessary actions to secure the launches.

• Improve end-to-end process effectiveness and efficiency in line with the commitments on respective local regulation for existing and for new markets. Proactively find opportunities to explore and implement new technologies that harness the full potential of our unique banking model and our infrastructure - prioritized in a proper roadmap, developed with internal stakeholders, which needs to be aligned with and decided by the Head of function.

• Responsible for leading and overseeing the strategic management, planning, and performance governance of Outsourcing partners to ensure alignment with operational objectives and service excellence.

• With your process Improvement experience, you support the continuous improvement framework in the department. You proactively identify, prioritise and manage key projects and opportunities to independently scope and execute end-to-end, improve through standardisation and automation, support Change Management and challenge the Status Quo.

• Using a data-driven approach, refine and further develop key metrics to measure quality and efficiency of our banking processes and services. You define metrics to monitor, analyse and improve processes and performance together with the reporting associates in your team and the data. Create and maintain the necessary infrastructure to track business impact of improvement initiatives and changes.

• Carry the voice of the customer within the team and in collaboration with others to initiate and implement actions to improve the quality of services delivered to our customer base.

• As a key stakeholder on risk management, you ensure to proactively manage the risk. Help the operational teams with the analysis of incidents, and with the implementation of workarounds formulate solutions to mitigate risks and minimize the impact for our customers.

• Implement and improve communication formats to ensure bilateral communication with the operational teams, Product and other stakeholders, incl. market-facing improvement roadmap

What you’ll need to be successful

Background & Skills

• You have experience and a proven track record as a leader in European Banking Operations,

• You bring demonstrated people leadership experience,You bring an innovative and customer-oriented mindset and a strong delivery mentality with a focus on execution. The customer is always at the forefront of your mind, and your entrepreneurial spirit will help us delivering best-in-class banking services

• You have excellent stakeholder management skills with an ability to connect at all levels of an international organization.

• Comfort with both written and verbal communication. additional languages relevant to our markets are a plus.

• Analytical mindset and an ability to monitor and analyze data and use this to inform, prioritize and guide your management decisions

What we offer

• A fair, transparent, and confidential recruitment process

• On-time, clear feedback and open communication

• The opportunity to positively impact your career journey as you continue to grow with us 💥