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Freelance Customer Service Agent - Bilingual Spanish-French
Job summary
A financial services company is seeking a Freelance Customer Service Agent in Barcelona. Successful candidates will communicate fluently in French and Spanish, with additional language skills preferred. Responsibilities include managing customer inquiries, maintaining order workflows, and enhancing customer service experiences. This is a remote position offering flexible working hours and the chance to join a passionate team.
Benefits
Qualifications
- High level of judgement, integrity and confidentiality.
- Start-up spirit is a plus.
- Ideally located in Spain.
Responsibilities
- Respond to customers via phone, email, chat, and social media.
- Take responsibility for customer problems and track requests accurately.
- Manage orders from receipt to delivery.
- Maintain accurate records of customer service actions.
- Organize workflow according to priorities.
- Be the point of contact for onboarding new customers.
- Assist with translations or other services as needed.
- Propose ideas to improve customer service experience.
Skills
We are seeking a Freelance Customer Service Agent to reinforce our Customer Service team. Multilingual Proficiency: Fluent in French and Spanish, with a good command of a third language (English, Italian, and / or German), enabling effective communication across diverse customer bases.
- Respond to potential and existing customers through multiple channels (phone, email, chat room, social media, etc.).
- Take responsibility for customers' problems and track the requests accurately and efficiently.
- Manage orders from receipt to delivery.
- Maintain accurate records and document customer service actions and discussions.
- Maintain an orderly workflow according to priorities.
- Be the point of contact for the onboarding of new customers.
- Occasional translations or assistance to other services.
- Bring in ideas to improve the customer service experience; your voice counts!
- High level of judgement, integrity and confidentiality.
- Start-up spirit.
- Positive attitude.
- Multitasking skills.
- Ideally located in Spain.
- Flexibility timetable
- Join an awesome and passionate team
- Work in Finance - Precious metals
- Work from home
- START DATE: As soon as possible
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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