German-Speaking Customer Expert Remote from Greece
EU Best Jobs
Madrid
A distancia
EUR 30.000 - 50.000
Jornada completa
Hace 4 días
Sé de los primeros/as/es en solicitar esta vacante
Descripción de la vacante
A recruitment agency is seeking a customer service representative fluent in German and English to provide excellent support. The role involves delivering high-quality service, troubleshooting issues, and collaborating with teams to ensure customer satisfaction. Competitive salary with full relocation support to Greece is provided. Ideal candidates will have experience in premium brands and strong interpersonal skills.
Servicios
Relocation support including flight tickets and accommodation
Competitive monthly salary (14 salaries per year)
Health care benefits
Full training by certified instructors
Professional growth opportunities
Free online Greek language courses
State-of-the-art premises
Formación
Previous experience in service ideally in a premium or luxury brand.
Ability to handle sensitive cases.
Responsabilidades
Deliver exceptional customer service.
Perform troubleshooting.
Collect and analyze customer feedback.
Manage customers and support them with a premium experience.
Collaborate with internal teams to resolve cases.
Conocimientos
Excellent German language skills
Very good English communication skills
Strong interpersonal skills
Good computer literacy
Familiarity with CRM systems
Educación
Bachelor's degree preferred
Descripción del empleo
What you will do
Deliver exceptional customer service.
Perform troubleshooting.
Call collect and analyze customer feedback.
Escalate cases when necessary and follow up to guarantee customer satisfaction.
Show empathy and professionalism in every interaction whether written or verbal.
Manage customers and support them with a premium experience.
Collaborate with internal teams to resolve cases quickly and efficiently.
Consistently meet performance targets and quality standards.
What you will bring
Excellent German language skills.
Very good English communication skills.
Previous experience in service ideally in a premium or luxury brand.
Strong interpersonal skills with the ability to handle sensitive cases.
Good computer literacy.
Familiarity with CRM systems is a plus.
Bachelors degree preferred.
What we offer
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process.)
Competitive monthly salary (14 salaries per year)
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State-of-the-art premises providing a great working environment with relaxing break areas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.