German-Speaking Customer Expert Remote from Greece

EU Best Jobs; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A recruitment agency is seeking a customer service representative fluent in German and English to provide excellent support. The role involves delivering high-quality service, troubleshooting issues, and collaborating with teams to ensure customer satisfaction. Competitive salary with full relocation support to Greece is provided. Ideal candidates will have experience in premium brands and strong interpersonal skills.

Servicios

Relocation support including flight tickets and accommodation

Competitive monthly salary (14 salaries per year)

Health care benefits

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

State-of-the-art premises

Formación

• Previous experience in service ideally in a premium or luxury brand.
• Ability to handle sensitive cases.

Responsabilidades

• Deliver exceptional customer service.
• Perform troubleshooting.
• Collect and analyze customer feedback.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases.

Conocimientos

Excellent German language skills

Very good English communication skills

Strong interpersonal skills

Good computer literacy

Familiarity with CRM systems

Educación

Bachelor's degree preferred

Descripción del empleo

What you will do

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call collect and analyze customer feedback.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction whether written or verbal.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

What you will bring

• Excellent German language skills.
• Very good English communication skills.
• Previous experience in service ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy.
• Familiarity with CRM systems is a plus.
• Bachelors degree preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process.)
• Competitive monthly salary (14 salaries per year)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises providing a great working environment with relaxing break areas

Employment Type: Full Time

Experience: years

Vacancy: 1