Jobs in Granada, Espanha

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Are you a seasoned professional in debt collection or client success ready to take your expertise into tech? Our company is transforming how lenders, collection agencies, and healthcare providers recover past-due balances with an AI-powered collections platform.

We’re looking for a Customer Success Specialist who can bridge industry know-how with SaaS innovation. If you’ve led teams, managed client relationships, and delivered measurable results, this is your chance to shape the future of collections technology.

• Own customer relationships end-to-end, from onboarding to long-term growth
• Consult with clients on omni-channel strategies, automation, and compliance best practices
• Drive adoption and ROI by helping customers maximize our platform’s impact
• Train collectors, managers, and executives on how to get the most out of our tools
• Partner with Product and Support to ensure a seamless customer journey

• 3+ years in debt collection or customer success, ideally in leadership or client-facing roles
• Solid knowledge of compliance (FDCPA, TCPA) and recovery metrics
• Proven track record of delivering results and improving client performance
• Tech-savvy mindset and interest in SaaS tools
• Excellent communication, consulting, and relationship-building skills
• Bonus: Experience supporting SaaS or financial technology products

• Former Collection Managers, Client Liaisons, or Ops Leaders moving into SaaS
• Professionals who thrive on improving processes and customer outcomes
• Advisors who can translate collections expertise into modern, AI-driven strategies
• Remote-first with a flexible, collaborative culture
• Fast-growing SaaS company making real impact in the collections industry
• Be part of the future of AI-driven recovery and customer engagement

• Mid-Senior level

• Full-time

• Customer Service
• Industries: Software Development, Financial Services, and Collection Agencies

In addition, this role may involve collaboration across Product and Support teams to ensure a positive customer experience.

This posting may include boilerplate and references to other related roles; core focus remains on responsibilities and qualifications described above.