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Cruise Line Customer Advisor - Remote from Portugal
Job summary
A travel service organization seeks customer service representatives to assist customers in planning their cruise experiences. The ideal candidates should have any sales background and possess strong communication and interpersonal skills. Responsibilities include handling inquiries, providing guidance on cruise packages, and supporting travel agencies with bookings. A relocation package is offered for candidates coming from outside Portugal, including shared accommodation for 12 months and a competitive salary.
Benefits
Qualifications
- Any background in sales is welcome (retail, call centre, tourism, e-commerce).
- Strong communication and interpersonal skills are necessary.
- Attention to detail and a problem-solving approach are required.
Responsibilities
- Handle inbound calls and customer inquiries.
- Provide professional guidance on cruise packages and destinations.
- Offer package upgrades or alternative options when appropriate.
- Deliver pre-booking and post-booking customer support.
- Assist travel agencies with booking management.
- Inform customers about documentation, prices, ships, destinations and related topics.
Skills
Start Date: 15 January
Do you enjoy the sea, travel, and helping people plan unforgettable holiday experiences?
In this role, you will support one of the worlds fastest-growing cruise brands, guiding customers as they organise their dream voyages.
- 1500 x 14 salary
- Relocation from outside Portugal:
- Room in a shared apartment for up to 12 months
- Monthly rent 280, all utilities included (deducted directly from payslip)
- Remote work model (must be based in mainland Portugal)
- Monday to Friday: 08:00/17:00
This position is ideal for individuals who enjoy customer interaction and feel comfortable recommending additional or alternative options when relevant. Any level of sales experience is welcome.
- Handle inbound calls and customer inquiries
- Provide professional guidance on cruise packages and destinations
- When appropriate, offer package upgrades or alternative options
- Deliver pre-booking and post-booking customer support
- Assist travel agencies with booking management
- Inform customers about documentation, prices, ships, destinations and related topics
- Any background in sales (retail, call centre, tourism, e-commerce, etc.)
- Strong communication and interpersonal skills
- Attention to detail and a problem-solving approach
- Comfortable using digital tools
- Ability to manage multiple tasks
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.