Jobs in Barcelona, España

Customer Support Engineer, Graduate Position - Chromatography

Apply locations Spain-Remote Location-Barcelona time type Full time posted on Posted 3 Days Ago job requisition id 4031435

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best : improve the world around us.

Every day, Agilent Service Engineers help our customers in Spain (Catalonia and Aragon) to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently.

As a Customer Support Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success.

Your Role :

This role entails providing not only technical but also application support to our customers and colleagues. Work on-site at a variety of labs and support the customers with product solutions across spectroscopic and chromatographic instruments :

• Be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of Chromatography and Spectroscopy systems solutions.
• Installs and optimizes hardware / software / network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance, verification and repairs.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, methods and applications.
• Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
• May qualify leads.
• Must consent to participate and meet Agilent approved customer / vendor credentialing requirements necessary to gain access to customer sites.
• Deliver accurate and timely reporting of service jobs.

Qualifications :

• Bachelor’s or master’s Degree or equivalent.
• Post-graduate, certification, and / or license may be required.
• Graduate position - 2 to 3 years of experience in application development is a plus, with mass spectroscopy equipment such as ICPMS, ICP Optics or Chromatography equipment such as HPLC-QQQ, HPLC-QTOF, GSMS-QQQ.
• Experience with computer / software / server connected equipment.
• Proactive and self-driven, with curiosity and willingness to learn new products.
• Verbal and written communication is clear, respectful and timely.
• Enjoy travelling and visiting customers.
• Proficient level of Spanish and English; Catalan is an asset.
• Driver's license.

We offer :

This full-time, permanent position, based in Spain, is available as soon as possible. The role won’t be head-office based, but working remotely combined with short-distance travel to customer sites within your assigned geography in this case Catalonia and Aragon (a company car will be available to you).

We will ensure you receive all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in Agilent’s state-of-the-art demo facility.

A dynamic working place with exciting challenges and opportunities. You will become part of a company that works according to these values :

• We care about the needs of our customers and strive to ensure people are treated consistently, fairly and with respect.
• We deliver effective chemical solutions valued by our customers.
• We are passionate about quality in the solutions we provide to our customers, in the passionate people we attract and develop, and in the processes we work by.

This job has a full-time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at : Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

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