IT Support Engineer {Remote}

SAJ; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A renewable energy company in Madrid is seeking a Technical Support Specialist to provide advanced support for Residential and C&I solutions. Responsibilities include diagnosing technical issues, supporting sales teams, and creating documentation. Ideal candidates have a bachelor’s degree in engineering and experience in the solar or energy storage industry. Professional proficiency in Spanish and English is required.

Formación

• Direct experience in the solar PV and/or energy storage industry is highly preferred.
• Strong technical knowledge of C&I inverters and battery storage systems.
• Proven experience in technical support or project engineering.

Responsabilidades

• Provide advanced phone, email, and on-site support to installers and customers.
• Support sales and project teams with technical expertise.
• Create and maintain technical documentation and troubleshooting manuals.
• Deliver technical training and workshops for installers and partners.

Conocimientos

Technical Support

Troubleshooting

Analytical skills

Communication skills

Problem-solving

Educación

Bachelor’s degree in Electronic Engineering

Bachelor’s degree in Electrical Engineering

Bachelor’s degree in Renewable Energy

Descripción del empleo

Responsibilities

• 1.Technical Support & Troubleshooting
  Provide advanced phone, email, and on-site support to installers and customers for Residential and C&I solutions. Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation.
• 2. Project & Customer Support
  Support sales and project teams with technical expertise during pre-sales, project execution, and after-sales phases. Liaise closely with service, repair, and R&D departments to ensure efficient issue resolution and continuous improvement.
• 3.Documentation & Process Development
  Create and maintain technical documentation, commissioning guidelines, and troubleshooting manuals for Residential and C&I products. Contribute to the development and optimization of technical support processes to improve customer experience and efficiency.
• 4.Training & Events
  Deliver technical training and workshops for installers, partners, and customers. Represent the company at trade fairs, exhibitions, and customer events, showcasing technical expertise.

Qualifications :

• Bachelor’s degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or a related field; direct experience in the solar PV and/or energy storage industry is highly preferred.
• Strong technical knowledge of C&I inverters, battery storage systems, and grid connection requirements.
• Proven experience in technical support, project engineering, or system commissioning within the renewable energy sector.
• Solution-oriented mindset with strong analytical and problem-solving skills.
• Experience collaborating across departments (sales, service, R&D) and managing technical escalations.
• Ability to work independently and as part of an international team.
• Excellent communication skills; professional proficiency in Spanish and English is required. Knowledge of additional European languages is an advantage.