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Guest Experience Specialist — Front Desk & Reservations
The Ritz-Carlton
Care & Support Team Lead — Hybrid, Impact & Growth
Job summary
A leading wellness platform is seeking a CareTeam Leader based in Barcelona. The ideal candidate will manage a team of Customer Care Specialists, drive performance, and enhance customer satisfaction. They will ensure quality standards are met while fostering a positive team culture. This role offers a hybrid work model with perks such as fitness benefits, health insurance, and paid sick leave, aimed at enriching employee experience.
Benefits
Qualifications
- Proven experience managing customer support or care teams in a SaaS or tech environment.
- Previous supervisory, coaching, or team lead experience is strong plus.
- Ability to prioritize and multitask effectively.
Responsibilities
- Drive outstanding service through a team of Customer Care Specialists.
- Ensure SLAs, priorities, and quality standards are met.
- Review conversations and give actionable feedback.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.