Care & Support Team Lead — Hybrid, Impact & Growth

bsport; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading wellness platform is seeking a CareTeam Leader based in Barcelona. The ideal candidate will manage a team of Customer Care Specialists, drive performance, and enhance customer satisfaction. They will ensure quality standards are met while fostering a positive team culture. This role offers a hybrid work model with perks such as fitness benefits, health insurance, and paid sick leave, aimed at enriching employee experience.

Servicios

Exclusive gym benefits

Fully covered health insurance

Team outings and events

Paid sick leave

Work remotely for up to 3 weeks per year

Formación

• Proven experience managing customer support or care teams in a SaaS or tech environment.
• Previous supervisory, coaching, or team lead experience is strong plus.
• Ability to prioritize and multitask effectively.

Responsabilidades

• Drive outstanding service through a team of Customer Care Specialists.
• Ensure SLAs, priorities, and quality standards are met.
• Review conversations and give actionable feedback.

Conocimientos

Customer support management

Coaching

Excellent communication skills

Organizational skills

Ability to analyze data

Herramientas

HubSpot CRM

Intercom

Descripción del empleo

A leading wellness platform is seeking a CareTeam Leader based in Barcelona. The ideal candidate will manage a team of Customer Care Specialists, drive performance, and enhance customer satisfaction. They will ensure quality standards are met while fostering a positive team culture. This role offers a hybrid work model with perks such as fitness benefits, health insurance, and paid sick leave, aimed at enriching employee experience.