VP of Customer Success (Remote - Anywhere)

Jobgether; España; A distancia; EUR 100.000 - 130.000; Jornada completa

Descripción de la vacante

A fast-growing digital insurance technology company is seeking a VP of Customer Success to lead a high-impact organization. This remote role involves overseeing customer retention and revenue growth, developing relationships with executives, and optimizing customer programs. Candidates should have significant experience in customer success and team leadership, along with a strategic mindset. The company offers a range of benefits including unlimited paid time off and comprehensive health insurance.

Servicios

Unlimited Paid Time Off

Mental health resources

Work-from-home stipend

Medical, dental, and vision insurance

Equity participation and 401(k) plan

Generous parental leave policies

Commitment to diversity

Formación

• 10+ years of experience in customer success or related roles managing complex enterprise accounts.
• 3+ years leading and building Customer Success teams from early stages.
• Proven ability to drive revenue growth and retention.

Responsabilidades

• Own net dollar retention and gross written premium growth targets.
• Drive revenue expansion through program optimization and upsell initiatives.
• Develop scalable playbooks and processes for growth.

Conocimientos

Customer success management

Account management

Team leadership

Consultative selling

SaaS metrics understanding

Descripción del empleo

VP of Customer Success (Remote - Anywhere)

This position is posted by Jobgether on behalf of Sure. We are seeking a VP of Customer Success to build and lead a high-impact Customer Success organization within a fast-growing digital insurance technology company. As the inaugural Customer Success leader, you will oversee enterprise customer retention, growth, and monetization, developing trusted relationships with C-suite executives. Your goal will be to drive revenue expansion by optimizing customer programs and creating scalable processes for sustainable growth. This role requires a strategic thinker with hands-on experience in consultative enterprise environments, capable of building a world-class team from scratch and delivering immediate results.

Accountabilities:

• Own net dollar retention and gross written premium growth targets across enterprise customers.
• Drive revenue expansion through program optimization, account management, and upsell initiatives.
• Guide new customer programs to rapid adoption and long-term success.
• Act as the primary strategic advisor to enterprise clients, balancing advocacy with business objectives.
• Maintain direct relationships with C-suite executives, establishing trust and partnership.
• Develop scalable playbooks, processes, and workflows to support growth.
• Collaborate with leadership to define KPIs and reporting frameworks based on results.

Requirements:

• 10+ years of experience in customer success, account management, or related roles managing complex enterprise accounts.
• 3+ years leading and building Customer Success teams from early stages.
• Proven ability to drive revenue growth and retention both individually and as a leader.
• Experience scaling Customer Success organizations from inception to maturity.
• Skilled in consultative selling and solution-based approaches.
• Deep understanding of SaaS success metrics such as NDR, GRR, and NPS.
• Comfortable managing difficult conversations with clients.
• Self-starter with a vision for organizational growth and ability to execute current priorities.

Benefits:

• Unlimited Paid Time Off for work-life balance.
• Access to mental health resources, including meditation apps and wellness hours.
• Work-from-home stipend to support remote work.
• Comprehensive medical, dental, and vision insurance.
• Equity participation and 401(k) plan.
• Generous parental leave policies.
• Commitment to diversity and equal opportunity employment.

Jobgether is a Talent Matching Platform that uses AI-driven matching to connect top talent with opportunities worldwide. Your profile undergoes an AI-powered screening process that evaluates your skills, experience, and achievements, comparing them to job requirements to generate a match score. The top three candidates are automatically shortlisted, with optional manual review to ensure no strong profiles are missed. The process is transparent, skills-based, and free of bias. The final hiring decisions are made by the company's internal team. Thank you for your interest!