Rental Agent

Europcar; Madrid; Presencial; EUR 22.000 - 27.000; Jornada completa

Descripción de la vacante

A global mobility service provider is seeking a Car Return Agent in Madrid. You will greet and assist customers during vehicle returns, assess vehicle conditions, and contribute to quality control. Ideal candidates have strong attention to detail and excellent communication skills. This role offers opportunities for growth within a dynamic team environment.

Formación

• Strong attention to detail and ability to assess vehicle condition.
• Excellent communication and customer service skills.
• Ability to work efficiently in a fast-paced environment.

Responsabilidades

• Greet and assist customers with professionalism and confidence.
• Check a high volume of vehicles back into the rental fleet daily.
• Identify and assess any potential new damage on vehicles.

Conocimientos

Attention to detail

Customer service skills

Communication skills

Team player

Descripción del empleo

Join Our Team as a Car Return Agent – Be the Face of Our Return Process!

Responsibilities

• Greet and assist customers with professionalism and confidence when they return their vehicles.
• Check a high volume of vehicles back into the rental fleet daily.
• Identify and assess any potential new damage on vehicles, compiling necessary documentation for efficient evaluation.
• Contribute to the Quality Control process to ensure fleet damage records are accurate and up-to-date.
• Provide excellent customer service during all customer interactions, ensuring a smooth and satisfying return process.
• Support other areas of the branch to ensure operations run efficiently and customer experiences are maximized.
• Perform additional duties as requested by management to contribute to the success of the branch.

Qualifications

• Strong attention to detail and ability to assess vehicle condition.
• Excellent communication and customer service skills.
• Ability to work efficiently in a fast-paced environment.
• Team player with a proactive attitude to assist wherever needed.
• Be part of a dynamic and customer-focused team.
• Play a key role in maintaining the quality and condition of our rental fleet.
• Enjoy opportunities for growth and development within the company.

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar – a global leader of car rental and light commercial vehicle rental, with a premium positioning; Goldcar – a frontrunner at providing low-cost car rental services in Europe; and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a value-for-money positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: