Military Process Control Specialist/ Logistics Analyst, European Central Flow Team (ECFT)

Amazon; Barcelona; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading global e-commerce company in Barcelona seeks a Process Control Specialist to optimize operations across Fulfilment Centres. This role involves analyzing workflows, improving metrics, and collaborating with teams to ensure seamless order fulfillment. Ideal candidates have strong communication skills and problem-solving abilities. The position offers a supportive team environment and clear career progression paths.

Servicios

Supportive team culture

Career progression opportunities

Work-life balance options

Formación

• Proficient in English (European Framework level B2).
• Strong track record of communication skills across multiple stakeholder groups.
• Problem solver, comfortable working with data to triage issues.

Responsabilidades

• Master Amazon's flow management tools and processes.
• Innovate metrics and conduct analyses for optimization.
• Cultivate cross-functional partnerships for accessible insights.
• Own critical performance indicators and site-specific KPIs.
• Develop and deliver training programs for team capabilities.

Conocimientos

Communication

Problem-solving

Analytical skills

Educación

Degree or relevant experience in logistics or similar fields

Herramientas

Data analysis tools

Descripción del empleo

Overview

This role focuses on those who have military experience interested in working in the private sector. Amazon's military recruiting team is available to discuss the many opportunities within Amazon.

Shape the future of global e-commerce as a Process Control Specialist (PCS) at Amazon's European Central Flow Team, where you'll orchestrate millions of daily orders and innovate advanced fulfilment solutions. We're busy revolutionizing how the world shops, supporting a vast network of Fulfilment Centres (FCs) operating 24/7 worldwide. As the primary escalation point for our warehouses and the crucial link between millions of daily orders and our dedicated Amazon Associates, the PCS ensures seamless fulfilment operations.

In this critical position, you'll drive Amazon Europe\'s workflow planning, risk mitigation, and cost and capacity management. Collaborating directly with FC partners, you'll provide guidance, identify and rectify workflow variances, and actively manage the journey of millions of customer orders from checkout to shipment. We provide a comprehensive onboarding process and a supportive matrix structure that enables you to deliver, innovate, create, and grow. We are seeking problem-solvers with a keen eye for optimization opportunities, meticulous attention to detail, and the ability to navigate multiple tasks while communicating effectively across all organizational levels. Your curiosity will drive you to explore the interdependencies and interactions of the systems that power our operations. Join us in this dynamic role and help shape the future of e-commerce fulfilment at Amazon.

Key responsibilities

• Master Amazon\'s proprietary flow management tools and processes, becoming the go-to contact for seamless FC operations.
• Innovate and implement metrics, conduct analyses to uncover optimization opportunities, and design and champion scalable, standardized solutions.
• Cultivate cross-functional partnerships, translating complex concepts into accessible insights for stakeholders across all levels.
• Own and influence critical performance indicators, including customer promise attainment, flow planning adherence, and site-specific KPIs.
• Teach peers and customers with knowledge-sharing initiatives, developing and delivering training programs to elevate team capabilities and operational excellence.

A day in the life

In our European Central Flow Team offices in Barcelona, as a Process Control Specialist, you\'ll optimize operations in our Fulfilment Centres across Europe. Here\'s what you can expect:

• Start of Shift: Begin your day with a handover, understand the current network status, forecasted volumes and capacities, and any events that might impact forecasts. Catch up with on-site teams to align on priorities, review key metrics and operational highlights.
• Throughout Your Shift: Connect with operations teams across Europe in a collaborative environment. Create smart, data-driven plans using our in-house tools. Fine-tune staffing strategies to optimize workflow. Lead real-time decisions that keep the network flowing. Make strategic adjustments as new information comes in. Maintain clear communication with stakeholders.
• End of Shift: Share insights and report key performance metrics from your shift, highlighting potential impacts on the upcoming shift. Share updates and recommendations. Head home knowing you\'ve made a real impact.

We\'re looking for Problem-Solving Excellence. Use analytical skills to tackle challenges, coordinate effective solutions with our team, and turn unexpected challenges into opportunities for improvement. As a collaborative team, share insights and best practices. You\'ll have opportunities to expand your career through a variety of roles beyond day-to-day execution, including guiding processes, training colleagues, and conducting analyses to develop a diverse skill set.

What makes this role special

• Supportive, inclusive and diverse team culture.
• Clear career progression path and access to Amazon\'s internal promotions.
• Opportunity to lead innovative projects and mentor peers as you develop expertise.
• Schedule options that support work-life balance. Workdays are 8 hours. Initial Thursday to Monday cohort with potential shift changes to Monday to Friday or Saturday to Wednesday, with rotating shifts (6:00-14:00 / 14:00-22:00) or permanent night shift (22:00-6:00) based on business needs.

About the team

The European Central Flow Team (ECFT) is a vital component of PE and a core part of Amazon\'s Fulfilment Centres. We focus on capacity, risk, and workflow management with real-time responsiveness and resource planning to ensure customer promises are kept and deliveries arrive on time.

Why join ECFT?

We aim to reinvent the future of fulfilment by collaborating with multiple stakeholder teams to identify high-impact opportunities. Our team pioneered FC optimization, developing metrics and collecting millions of data points to uncover efficiency opportunities. We integrate data with frontline insights to drive innovations, creating new metrics, workflows, and process paths. Our relationships help scale innovations across the FC network to increase availability, speed delivery, reduce defects, and minimize cost-to-serve across the network.

Qualifications

BASIC QUALIFICATIONS

• You are proficient in English (European Framework level B2).
• You have a strong track record of communication skills across multiple stakeholder groups.
• You are a problem solver, comfortable working with data to triage issues and make critical decisions.

PREFERRED QUALIFICATIONS

• Fluency in another European language.
• Degree or relevant experience in logistics, leadership roles, administration, education, or similar fields.
• Experience in remote or centralized team environments.
• Some basic knowledge or interest in learning programming languages.
• Ability to balance and prioritize, influencing others and demonstrating proactive action.
• Experience of collaborating with customers or stakeholders to drive business objectives and deliver results.
• Experience in fast-paced, metric-led environments with a focus on continuous improvement.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations information page for more details. If the country/region you\'re applying in isn\'t listed, please contact your Recruiting Partner.