Lead Conversion Business Analyst

Sector Alarm España; Madrid; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Join an innovative safety provider as a Business Analyst in Madrid, where you'll play a pivotal role in analyzing data and driving strategic decisions across multiple countries. This dynamic position involves collaborating with marketing and sales teams to enhance lead conversion processes and customer management. You'll be part of a vibrant culture that values professional growth and celebrates achievements. If you have a strong analytical background, experience in consulting, and are fluent in English and Spanish, this role offers a fantastic opportunity to make a significant impact in a fast-growing organization.

Servicios

Professional Development Opportunities

Positive Work Culture

Celebration of Achievements

Formación

• 2+ years of experience in a similar role, preferably in consulting.
• Experience in large-scale data analysis to support decisions.

Responsabilidades

• Analyze large-scale data across multiple countries for insights.
• Support optimization of lead conversion and customer processes.

Conocimientos

Data Analysis

Stakeholder Management

Problem Solving

Communication Strategies

Fluency in English

Fluency in Spanish

Educación

Degree in Business Administration

Degree in Telecommunications

Degree in Engineering

Herramientas

Microsoft Dynamics CRM

PowerBI

Descripción del empleo

Sector Alarm is one of Europe’s leading safety providers with more than 680,000 satisfied and safe customers. To support our continuous growth and expansion, we need to strengthen our team with a Business Analyst. This position will be based in Madrid, reporting to the Group Lead Conversion Director.

This person will work closely with the country Marketing and Sales teams and other group areas (e.g., Defence, Customer Experience team) to support our growth strategies.

The role :

As part of the Lead Conversion team, reporting directly to the Group Director of Lead Conversion, you will participate in lead conversion and customer management processes within a fast-growing and dynamic environment.

You will work at the group level, supporting and collaborating with 8 countries: Norway, Sweden, Finland, Ireland, France, Spain, Italy, and Portugal.

Your responsibilities include defining, analyzing, monitoring, and summarizing the progress of initiatives daily.

Tasks and responsibilities :

1. Extracting and analyzing large-scale data across multiple countries to generate insights and support data-driven decisions.
2. Gathering and consolidating feedback from stakeholders and integrating it into analyses.
3. Participating in problem-solving sessions.
4. Supporting the end-to-end optimization of lead conversion (prospects) and customer processes.
5. Developing customer communication strategies and creating communications for all countries using our marketing automation tools.
6. Tracking, monitoring, and coordinating the implementation of initiatives based on the roadmap.
7. Collaborating with key stakeholders to enhance implementation and maximize impact.
8. Understanding current operational processes in each country to identify necessary changes versus ideal processes and driving improvements.
9. Automating reports and developing dashboards to monitor key KPIs and initiative impacts.
10. Assisting the Lead Conversion Director in preparing reports and presentations for the Senior Management Team.

We are looking for someone with :

1. At least 2 years of experience in a similar role.
2. Experience in a strategic consulting firm.
3. A degree in Business Administration, Telecommunications, or Engineering.
4. Experience conducting large-scale data analysis to support business decisions.
5. Fluency in English and Spanish.
6. Legal work permit within the EU.

It will give you an additional advantage if you :

• Have experience with CRM Microsoft Dynamics and PowerBI.

Sector Alarm is a fast-growing, leading safety provider in Europe. We are an international company with a positive culture, driven by ambitious people. We enjoy our work and celebrate our achievements. Satisfied employees are our strongest resource, and we offer opportunities for professional and personal growth. To learn more about us, visit our website.

Note: Applications must be submitted in English and will be reviewed on a rolling basis.