German-Speaking Customer Service Representative

Recruitment Direct; Málaga; Presencial; EUR 24.000; Jornada completa

Descripción de la vacante

A recruitment agency in Málaga is seeking a German-Speaking Customer Service Representative for the travel sector. You will assist customers primarily in German with credit card and transaction issues, providing professional support. The role offers a permanent contract with competitive salary and fully paid training. Ideal candidates should have strong customer service skills and be fluent in both German and English.

Servicios

Sign-On Bonus

Fully paid training

Formación

• Experience in customer service preferred.
• Ability to handle customer inquiries professionally.
• Strong communication skills.

Responsabilidades

• Handle inbound calls and emails primarily in German.
• Assist customers with credit card and transaction issues.
• Provide clear and solution-oriented support.

Conocimientos

Fluent in German

Fluent in English

Customer service skills

Descripción del empleo

German-Speaking Customer Service – Travel Sector
Malaga, Spain
€23,500 per year

Duties

• Handle inbound calls and emails in German (80%) and English (20%).
• Assist customers with issues related to their credit cards and transactions.
• Provide clear, professional, and solution-oriented support.

Contract

• Permanent contract (with a 2-month trial period).

Working Hours

• Monday to Friday, between 9:00 a.m. and 8:00 p.m. (split shift).
• 39 hours per week, with one rotating day per week.

Salary

• €23,500 gross annually (€22,000 base + €1,500 Sign-On Bonus).

Training

• Start date: 3rd November 2025
• Monday–Thursday: 9:00 a.m.–6:00 p.m.
• Friday: 9:00 a.m.–4:00 p.m.
• Training is fully paid and included in the contract.