German Customer Support Representative - Spain

Dila Recruitment; Las Palmas de Gran Canaria; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global recruitment agency is seeking a Customer Service Representative in Spain. The role involves handling customer inquiries, maintaining product knowledge, and ensuring high-quality service. Ideal candidates are fluent in German and proficient in English, with at least a year of customer service experience. This full-time position offers a positive work environment, competitive remuneration, and remote work options.

Servicios

Excellent remuneration package

Dynamic and creative team atmosphere

23 days of paid annual leave

Formación

• 1+ year of experience in customer service, preferably technical support.
• Strong aptitude for working in a customer service environment.
• Ability to understand and resolve customer needs.

Responsabilidades

• Handle incoming customer inquiries via various channels.
• Record details in the management system and ensure timely responses.
• Maintain knowledge of services and products for customer applications.

Conocimientos

Fluent in German

Proficiency in English (B2)

Customer service experience

Advanced IT knowledge

Excellent customer care skills

Descripción del empleo

Overview

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position

Customer Service Representative

Location

Spain

Employment type

Full-time

Work model

Remote

DUTIES AND RESPONSIBILITIES

• Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
• Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
• Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
• Escalate any potential service issues to the senior team members, as needed
• Adhere to all project processes and procedures
• Ensure compliance with the contractual SLA
• Provide coverage for other Agents in their absence, whether within the same team or across different teams
• Collaborate with the team on specific projects, when requested
• Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
• Participate in regular team meetings
• Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction

REQUIREMENTS

• Native / fluent in German, both verbal and written. Proficiency in English (minimum B2 level)
• A minimum of 1 year of customer service experience is required, preferably technical support
• Advanced IT knowledge in signal path connectivity, wireless networking, music and audiovisual products
• Strong aptitude for working in a customer service environment
• Excellent customer care skills, with the ability to listen to and understand customer needs
• Capable of taking ownership of calls and progressing them to resolution or escalating them when needed

OFFER

• Excellent remuneration package based on experience, skills and performance
• Working schedule: Monday to Friday, 09:00 AM - 06:00 PM
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days of paid annual leave
• Guidance and tools to reach your full potential.