Front Office Agent - Kimpton Vividora Barcelona

Kimpton Vividora Barcelona; Barcelona; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

Um hotel de prestígio em Barcelona está em busca de um Agente de Front Office para proporcionar uma experiência memorável aos hóspedes. O candidato ideal possui formação em hospitalidade, experiência prévia e habilidade em atendimento ao cliente. A função exige fluência em inglês e a capacidade de trabalhar bem em equipe. Oferece um ambiente de trabalho divertido e oportunidades de crescimento profissional.

Servicios

Taxas de desconto em quartos internacionais

Refeições durante o expediente

Desconto em seguros de saúde

Plataforma de benefícios exclusivos para funcionários

Ambiente de trabalho agradável

Oportunidades de crescimento profissional

Programas de treinamento

Formación

• Experiência de 2+ anos em departamento de Front Office.
• Proativo, positivo, energético e com paixão pelo serviço.

Responsabilidades

• Receber os hóspedes e garantir uma experiência memorável.
• Gerenciar reservas e oportunidades de vendas.
• Ajudar os hóspedes com questões e preferências.

Conocimientos

Fluente em inglês

Atendimento ao cliente

Trabalho em equipe

Educación

Graduação em hospitalidade ou área relacionada

Descripción del empleo

Descrição da Função

Whats the job?

As Front Office Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Reports to the Front Office Supervisor.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience!
• Support the Front Office Supervisors in all required tasks.
• Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone.
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day's schedule.

What we need from you

• Bachelor's degree in hospitality or related field.
• 2+ years' experience working in Front Office department.
• Must be fluent in local language and English, additional languages will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What to expect from us

• Discounted international room rates.
• Meals whilst on duty.
• Private health insurance discount.
• Kimpton Benefits: our platform with exclusive discounts for employees.
• Cool work environment and lots of fun!
• Room for professional growth in one of the largest hospitality companies.
• Training programmes and access to IHG's training tool.
• Uniform and laundry service

Contacto

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