French Speaking Customer Service Subscription-Based Services - Work In Greece

Mercier Consultancy MD; A distancia; Jornada completa

Descripción de la vacante

A leading consultancy firm is excited to offer a position for a French Speaking Customer Service Representative to provide outstanding support in subscription-based services. You will assist clients in navigating their subscriptions while communicating effectively in French and be part of a dynamic team. This role comes with competitive compensation, relocation assistance, and the chance to experience life in Greece.

Servicios

Competitive Monthly Salary

2 Extra Salaries Per Year

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Formación

• Fluency in French (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, particularly in subscription-based or related industries.
• Excellent organizational skills and the ability to manage multiple inquiries in a fast-paced environment.

Responsabilidades

• Handle customer inquiries related to subscription services, billing, and account management in French.
• Resolve customer complaints and technical issues promptly to ensure satisfaction.
• Document all customer interactions accurately in our CRM system.

Conocimientos

Fluency in French

Customer service experience

Strong communication skills

Organizational skills

Herramientas

CRM systems

Descripción del empleo

Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives specializing in Subscription-Based Services, with the unique advantage of working in beautiful Greece! This role is perfect for individuals who are passionate about providing excellent customer support and have a background in subscription services. As a key member of our customer service team, you will assist clients in navigating their subscriptions while communicating effectively in French.

Key Responsibilities

• Handle customer inquiries related to subscription services, billing, and account management via phone, email, and live chat in French.
• Provide information about subscription plans, offers, and product features.
• Assist customers with account setup, modifications, and cancellations as required.
• Resolve customer complaints and technical issues promptly, ensuring satisfaction.
• Document all customer interactions accurately in our CRM system to ensure effective follow-up.
• Collaborate with cross-functional teams to improve service delivery and enhance the customer experience.
• Stay updated on company offerings and subscription industry trends to assist customers effectively.

Requirements

• Fluency in French (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, particularly in subscription-based or related industries.
• Strong communication skills and an ability to resolve customer issues effectively.
• Excellent organizational skills and the ability to manage multiple inquiries in a fast-paced environment.
• Proficient in the use of customer service software and CRM systems.
• A motivation to work in a multicultural environment and embrace the opportunity of living in Greece.
• Availability to work flexible hours, including weekends and holidays as necessary.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...