FortiGate Tech Support Engineer – Spain (Hybrid)

Fortinet, Inc.; Madrid; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A cybersecurity company is seeking an experienced Technical Support Engineer in Madrid to provide support for their flagship product, FortiGate. The role involves troubleshooting and assisting Fortinet-certified partners and customers. Clear understanding of networking protocols, excellent customer service skills, and a bachelor's degree in a related field required. Competitive compensation and career growth opportunities are offered, along with a flexible working environment.

Servicios

Career growth opportunities

Competitive compensation and benefits

Work-life balance

Formación

• 3 - 6 years’ experience in an IT or technical support role.
• Good knowledge of the OSI model.
• Proficient spoken and written English.

Responsabilidades

• Provide technical assistance for Fortinet Firewalls and devices.
• Run real-time troubleshooting sessions with partners/customers.
• Reproduce partner/customer issues in the Laboratory.

Conocimientos

Technical assistance

Networking protocols

Troubleshooting

Customer service

Self-motivation

Time management

Educación

Bachelor’s degree in computer science or related field

Herramientas

Firewalls

Networking hardware

Descripción del empleo

A cybersecurity company is seeking an experienced Technical Support Engineer in Madrid to provide support for their flagship product, FortiGate. The role involves troubleshooting and assisting Fortinet-certified partners and customers. Clear understanding of networking protocols, excellent customer service skills, and a bachelor's degree in a related field required. Competitive compensation and career growth opportunities are offered, along with a flexible working environment.