First Line Analyst - French & Italian 80% FROM HOME

Computacenter; Barcelona; Híbrido; EUR 21.000; Jornada completa

Descripción de la vacante

A leading independent technology partner is seeking a full-time support agent in Barcelona. You will answer IT queries and resolve issues, working 80% of the time remotely. Ideal candidates will have advanced language skills in French, Italian, and English. Competitive salary and benefits including private health insurance and career development opportunities are offered.

Servicios

Remote work 80% of the time

Private health insurance after 6 months

Annual salary of €20,535.87 gross/year

Access to VIP District (gym discounts, restaurants, etc.)

Free online language classes (GER, FRE, SPA & ENG)

Formación

• You have an advanced or native level of French and Italian.
• You have an advanced level of English.
• You have a positive, can-do attitude and you like problem-solving.
• You respect the time schedule and are punctual.

Responsabilidades

• Answering and supporting queries via tools, phone and email.
• Resolving IT issues of our partners which can occur during office work.
• Documentation and logging of calls on the ticketing tool.
• Maintaining and improving customer satisfaction level.
• Communication with your direct team members and different departments.

Conocimientos

Advanced or native level of French

Advanced level of Italian

Advanced level of English

Problem-solving attitude

Logical thinking

Outstanding communication skills

Customer-focused mindset

Teamwork

Descripción del empleo

Location: Spain - Barcelona | Job-ID: 19541 | Contract type: [[Obra y Servicio]] | Business Unit: Service Desk

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.

We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

In Spain we are a Global Service Desk . We tailor IT related knowledge and services and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.

Your daily tasks will be:

- Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe

- Resolving IT issues of our partners which can occur during office work

- Documentation and logging of calls on the ticketing tool

- Delegation of problems which cannot be resolved to the competent teams

- Maintaining and improving customer satisfaction level

- Communication with your direct team members and different departments

Whatdoweofferyou?

-Remotework80%ofthetime-4days/monthon-site

-Full-time contract 39hours/week

-Rotative schedule, Monday-Friday between 07:00-19:00

-Ticket restaurant (1100€ per year) after 3 months

-Private health insurance after 6 months

- Annual salary of 20,535.87€ gross/year

-Aninternationalenvironmentwherepeoplesupportandrespecteachother

-AccesstoVIPDistrict:gymdiscounts,restaurants,carwash,etc

-Careerdevelopmentandleadershipprogramopportunities

-Freeonlinelanguageclasses(GER,FRE,SPA&ENG)

-Fastrecruitmentprocess

-Fullypaidtraining

Youaretheidealcandidateif:

-You have an advanced or native level of French and Italian

-YouhaveanadvancedlevelofEnglish

-YouareinterestedinlearningaboutIT

-Youhaveapositive,can-doattitudeandyoulikeproblem-solving

-Youhavelogicalthinkingandenjoyhelpingotherpeopletosolvingissues

-Youhaveoutstandingcommunicationskillsandcustomerfocusedmind-set

-Youenjoyworkinginateam

-Yourespectthetimescheduleandarepunctual

About us

Computacenter is a leading independent provider of IT infrastructure services.We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation.

Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.

At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
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