First Line Analyst (Dutch & German) 80 FROM HOME

Computacenter2024; Barcelona; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading IT infrastructure service provider is seeking an experienced support professional to join their Global Service Desk in Barcelona. The role involves resolving IT issues and providing support to users across Europe. Candidates must be fluent in German and Dutch, with strong communication skills. This position offers 80% remote work and various perks, including private health insurance and career development opportunities.

Servicios

Work from home 80% of the time

Private health insurance after 6 months

Access to gym discounts

Free online language classes

Fully paid training

Formación

• Advanced level of German and Dutch required.
• Strong communication skills and customer-focused mindset.
• Interest in learning about IT and problem-solving.

Responsabilidades

• Support users via phone and email across Europe.
• Resolve IT issues and maintain customer satisfaction.
• Document and log calls using a ticketing tool.

Conocimientos

German

Dutch

English

Problem-solving

Communication

Customer-focused

Descripción del empleo

Location : Spain - Barcelona Job-ID : 2447 Contract type : Permanent contract Business Unit : Service Desk

Computacenter is a leading independent technology partner trusted by large corporate and public sector organisations. We help our customers to source transform and manage their IT infrastructure to deliver digital transformation enabling users and their business worldwide.

In Spain we are a Global Service Desk . We tailor IT related knowledge and services and assist every employee and business partners of our customers as an individual by finding practical solutions to their IT problems.

The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.

Your daily tasks will be :

• Answering and support queries via tools phone and email keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during office work
• Documentation and logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved to the competent teams
• Maintaining and improving customer satisfaction level
• Communication with your direct team members and different departments

What do we offer you

• Work from home 80% of the time - 4 days / month on-site
• Full-time contract 39hours / week
• Schedule : Monday-Friday 07 : 00-19 : 00
• Ticket restaurant (1100 per year) from day 1
• Private health insurance after 6 months
• An international environment where people support and respect each other
• Access to VIP District : gym discounts restaurants car wash etc
• Career development and leadership program opportunities
• Free online language classes (GER FRE SPA & ENG)
• Fast recruitment process
• Fully paid training

You are the ideal candidate if :

• You speak German and Dutch at an advanced level
• You have an advanced level of English
• You are interested in learning about IT
• You have a positive can-do attitude and you like problem-solving
• You have logical thinking and enjoy helping other people to solving issues
• You have outstanding communication skills and customer focused mind-set
• You enjoy working in a team
• you respect the time schedule and are punctual

About us

Computacenter is a leading independent provider of IT infrastructure services. We have about 15000 employees worldwide who are accompanying our international customers on their path to digital transformation. Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.

At our service desk locations you can expect a dynamic international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.

Interested in joining a company with a strong sense of community

Were growing. Were hiring. We encourage. We empower. We support.

#CCwinningtogether

Required Experience :

IC

Key Skills

General Services,Business Solutions,Creative,Lab Testing,Application Management,Analytics

Employment Type : Student

Experience : years

Vacancy : 1