Customer Support Specialist with German

Babel Profiles; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading recruitment firm in Barcelona is looking for a Customer Support Specialist to provide technical support and product information to clients across the Central region. The ideal candidate is fluent in German and English, has excellent customer service skills, and is passionate about technology. Responsibilities include managing customer inquiries through various channels and maintaining the CRM system. The role offers a hybrid work model with additional perks including health insurance and a home office setup allowance.

Servicios

Hybrid work arrangement

Home office setup allowance

Health and dental insurance

Pension scheme

Unlimited access to LinkedIn Learning

Employee Assistance Program

Formación

• Native level of German and full professional level of English required.
• Experience in providing excellent customer service.
• Ability to collaborate effectively with team members.

Responsabilidades

• Deliver product information and provide technical support via phone and email.
• Maintain the CRM system with accurate information.
• Manage customer expectations proactively.

Conocimientos

Excellent customer service

Written and verbal communication in German and English

Problem-solving skills

Attention to detail

Collaboration skills

Quick learner of new technologies

Experience with CRM systems

Herramientas

Salesforce

Descripción del empleo

One of our clients is seeking a full-time Customer Support Specialist with a strong interest in technology. In this role, you will join a dynamic team of 12 colleagues supporting clients across the Central region (DACH/Nordics) from their Barcelona office.

As a Customer Support Specialist, you will identify, troubleshoot, and resolve customer issues efficiently and accurately, collaborating closely with peers and other customer-facing teams. This role is ideal for someone who is technically minded, solution-oriented, and passionate about delivering an excellent customer experience.

Key Languages:

• Native level of German
• Full professional level of English

Main Responsibilities:

• Deliver comprehensive product information and provide efficient technical and administrative support across multiple channels, including phone and email.
• Offer a personalized customer experience by addressing inquiries and resolving issues effectively, always prioritizing customer satisfaction.
• Proactively manage and align customer expectations.
• Maintain and update the CRM system (Salesforce) with accurate and relevant information gathered during customer interactions.
• Collaborate with team members and cross-functional departments to ensure customers receive well-researched and complete solutions.

Core Skills/experience:

• Providing excellent customer service and building strong relationships
• Impeccable written and verbal communication in German and English
• Being proactive, reactive, and solving problems efficiently
• Maintaining attention to detail and accuracy under pressure
• Collaborating effectively with team members and across departments
• Quickly learning new products and technologies and applying knowledge practically
• Using CRM systems, such as Salesforce, to manage customer information accurately

What's on offer:

• Hybrid work: up to 3 days working from home per week
• €500 gross home office setup allowance
• Home office allowance for ongoing support
• Option to work abroad for up to 40 working days per year
• Birthday off and volunteering time off
• Additional health and dental insurance
• 100% employer-funded pension scheme
• Lunch or childcare vouchers
• Unlimited access to LinkedIn Learning
• Access to language platform for learning new languages
• Employee Assistance Program for personal support

Our recruitment process?

• Step 1 : Interview with one of our recruiter to get to know you better
• Step 2: Interview with HR
• Step 3: Interview with the Team Leader
• Step 4: Final interview with the Country Manager