Customer Support Officer (English & Spanish speakers)

IronFX; Madrid; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading online trading company based in Madrid is looking for a Customer Support Specialist. The ideal candidate will provide support to customers through live chat, email, and phone in both English and Spanish. Responsibilities include resolving client queries, drafting reports, and working in a fast-paced environment. This position offers a competitive salary and performance-based bonuses, along with full remote work opportunities.

Servicios

Competitive salary

Performance-based bonus

Career development opportunities

Friendly and supportive working environment

Formación

• Previous relevant experience (6 months-2 years) in online customer support or similar role.
• Ability to work under pressure in a fast-paced environment.
• Initiative to find answers to new questions.

Responsabilidades

• Provide support to customers via live chat, email, and/or telephone.
• Resolve client queries and provide support when required.
• Drafting and monitoring daily reports.

Conocimientos

Business fluency in English

Fluency in Spanish

Excellent communication skills

Multitasking skills

Attention to detail

Educación

University Degree in Business Administration or relevant degree

Herramientas

Microsoft Office

Outlook

Descripción del empleo

What You’ll Do

Provide support to customers via live chat, email and / or telephone

Resolve client queries and provide support when required

Be the liaison between client’s requests, customer service and back office operations

Offer support to the Business Development Managers

Ensure that all client’s requests are processed on time with no delays

Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account

Promote the Company’s services

Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level

What We’re Looking For

Business fluency in English

AND

Spanish, both verbal and written is a must

Previous relevant experience (6 months-2 years) in online customer support (emails / live chat) or a similar role is a must

Experience and knowledge of using Microsoft Office / Outlook is a must

University Degree in Business Administration or a relevant degree

Ability to work under pressure in a fast-paced environment

Excellent communication and multitasking skills

Good time management and priority handling

Attention to detail

Initiative to find answers to new questions

Ability to diagnose and resolve problems

Why join IronFX?

At IronFX, we don’t just offer jobs—we build careers. Here’s what makes working with us stand out :

Competitive salary based on candidate’s experience and skills

Performance-based bonus (on a monthly basis)

Full remote work

Friendly, fast-paced, multinational and supportive working environment

Career development opportunities

Working Hours

• Monday-Friday; 9-hour shifts including 1 hour lunch break (on a weekly rotation)

between 07:00 AM-08:00 PM Cyprus time

1 week night shift, once per month

Twice-a-year (for the duration of 1 month) working hours will be as follows;

Saturday-Wednesday (Thursday & Friday off);

12:00 PM-08:00 PM Cyprus time

Join a dynamic, fast-paced, and international team driving the future of online trading!